Remote Work: Hybrid

Overview: At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.
Being a part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.
You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about – locally and globally.
Come make an impact every day at Zebra.

Oversees the day-to-day work of technical support specialists engaged in engineering activities including design, test, check-out, modification, fabrication and/or assembly of prototype products.

Responsibilities:
Provides direction to technicians in the application of process, procedures, and troubleshooting/repair of complex instruments or testing equipmentEnsures resources maintain compliance with quality process and standardsEstablishes and maintains lines of communication with engineering and software development on design, reliability and maintenance issues; reports trends, identifies urgent crises and recommends solutions to complex issuesManages and champions trainings to improve technical knowledge of the support team; ensures technicians are properly trained and able to provide accurate and responsive solutionsActs as an escalation point to analyze and interpret test information to resolve complex design-related problemsEstimates timeframes for complex projects and oversees the completion of assignments within specified time, quality, and cost parametersIdentifies process improvement and verification activities; develops and applies technical and quality improvement techniques
Qualifications:

Required Qualifications:

Associate Degree8+ years of experience and 2 years as a leader Fluent level of English (written and verbal) as well as local language as applicable

Preferred Qualifications:

Prior supervisory or management experience preferredBackground in technical support preferredDemonstrates strong customer service and communication skills

 

Hybrid role: Añil, CDMX 

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