As the Supervisor - Operations (based in Johor Bahru) on a 1-year contract with full benefits, you will supervise one or more departments within a warehouse operation including receiving, picking, packing, shipping, wire cutting, light assembly, as well as housekeeping of the warehouse. You will report directly to a Manager or Senior Manager Operations. You will train, coach and council associates, and can have at least 2 or more direct reports. You will comply with operational, audit, safety, and all other company policies. You will focus on meeting customer requirements. You will contribute to the development of processes and procedures. 

Responsibilities:

Work with Freight Forwarders to ensure timely pickup of shipments from suppliers’ factories and movement of cargo to Malaysia. Coordinate with Customs Brokers for filing import shipments under the correct HSN codes with accurate duty rates. Proactively liaise with Government departments to obtain applicable import licenses required for customs clearance of shipments. Coordinate with 3PL warehouses to inward shipments and complete the receipt process in the system, including loading of incurred costs such as freight, customs duty, and brokerage charges.   Advise the Sales team on import and export queries, delivery charges, duty rates, HSN codes, and shipment status updates.  Manage outbound shipments from the 3PL warehouse and ensure completion of billing activities in the system.  Coordinate with transporters to arrange cargo pickup from the 3PL warehouse and ensure timely delivery to customers.   Handle RMA and return shipment processes, including the shipping of demo units.   Verify vendor invoices as per contracts and submit invoices to the Finance team for payment processing.   Conduct periodic reviews of all service providers (3PL warehouse, Customs broker, Freight forwarder, Transporters) to ensure defined KPIs are achieved.   Perform monthly inventory reconciliation to maintain inventory accuracy.

Qualifications:

Bachelor Degree  5-7 year of experience in Logistics and supply chain Good verbal and written communication skills Strong computer skills, including Microsoft Office Attention to detail and the ability to multi-task Ability to work in a team environment Knowledge of administrative and clerical procedures and terminology

Physical Expectations: 

Work is physically strenuous and workers are required to lift heavy packages up to 50 pounds. Work may require excessive bending or stooping.  Employee required to climb ladders. Employee required to use hand tools. Employee uses heavy machinery (e.g., forklift, etc.).