Marsh is seeking candidates for the following position based in the Colombia (Bogota) office.

What can you expect:

An opportunity/place to exhibit your skills, understand services which are integral part of Insurance broking lifecycle, enhance your knowledge, provide improvement ideas on work which is recently transitioned or to be transitioned.As a new colleague or new to the service line, you will be provided with Business Overview/Insights, Team dynamics & Operating Model, Roles & Responsibilities for each level, Expectations of various stakeholders to make you successful in this roleHe/she coordinates with key stakeholders across business and functions to determine development needs of various stakeholder groups, develops, and ensures training is crafted for the right audience at the right time, through the right channel, in a consistent and engaging format.He/she ensures a new joiner/colleague is well equipped to understand the process nuances and in turn enabling a smooth transition of the colleague into the process i.e. plays a key role in evolution of a colleague in terms of pre-process functionalitiesMaintain all process related SLA and quality are maintained

What is in it for you?

Discover what's great about working at Marsh and McLennan Companies – from the opportunities that our size brings, to our commitment to our communities and understanding the benefits you’ll receive. We are four businesses with one PURPOSE: helping companies meet the challenges of our time.As a global leader in insurance broking and risk management, we are devoted to finding diverse individuals who are committed to the success of our clients and our organisation. Joining us will provide a solid foundation for you to accelerate your career in the risk and insurance industry. You will join a team of talented professionals from across the globe which is dedicated to helping clients manage some of the world's most challenging and complex risks. We can promise you extraordinary challenges, extraordinary colleagues, and the opportunity to make a difference.Our rich history has created a client service culture that we believe is second to none. Our commitments to Diversity and Inclusion, Corporate Social Responsibility, and sustainability demonstrate our commitment to stand for what is right.As a Marsh and McLennan Company colleague, you will also receive additional benefits such as:A competitive salaryEmployee friendly policiesHealth care and insurance for you and your dependentsHealthy Work life balanceA great working environmentFlexible benefits packages to suit your needs and lifestyleFuture career opportunities across a global organisation

We will count on you to:

Our team is new but growing at fast pace with a vast diversity in the experience that each colleague has i.e. campus and professionals from either insurance sector or different industry – ensure these colleagues understand the Organizations culture and services which are integral part of Insurance broking lifecycleBe an integral part of the team, play a key role in building and transitioning functional capability to the service centre, address any knowledge related queries, cement the learning gaps (if any) and conduct regular refreshers to check the retention levels of learnings providedEnsure adherence to monthly tests to evaluate colleagues a regular intervalsIdentify best practices that are followed across the industry and tailor them as per our needsSupports the senior leaders in the development of core content and execution strategy for process efficiencies and strategic outcomes.Develop and identify problem areas in process and develop preventive measuresDetermines best method and channel to address various training needs.Ensure adherence to performance matrixDrive team performance and delivery quality resultsMaintain business SLA and quality needs of the processEnsure adherence of self and team to RTO expectationHighlight process challenges in a timely mannerLiaison with deputy managers and drive resultsMaintain staffing and forecasting needs of processIdentify opportunities of learning in process and tag preventive measures                 Analyze root cause of issue and form action plans.Ensure conflicts if any, are resolve

​Compliance, Regulatory and Procedural Responsibilities:

Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues and the business interest of the companyAppropriate usage of Marsh Speciality's systems to monitor, record and retain informationDemonstrate clear understanding of regulatory requirementsProactively ensures compliance with regulatory and risks frameworkAdheres to policies, guidelines and operating proceduresKeeps own knowledge and expertise up to date and relevantIdentifies and evaluates risks appropriately. Recognizes how own actions impact on compliance

What you need to have:

3+ years of experience in leading team and people managementPreferred - US insurance industry and process experience, financial or operations background experience.Proficient/expert in English along with the local language, only CV's in English will be considered.Good Facilitation skillsPossess problem solving skills and reasoning abilityAbility to adapt quicklyIdeate and identify opportunitiesOpen to adapt changes

What makes you stand out:

Excellent Program Management skillsExperience in designing development programsHigh expertise in facilitating development programsHigh attention to detailEngaging with crowd and identifying areas where assistance is requiredBeing competent in one of the Marsh US processesAny Insurance related certificationExperience in Certificates processing will be an added advantage.Experience working with Global teams

Marsh Risk es una compañía de Marsh (NYSE: MRSH), un líder global en riesgo, reaseguros y capital, personas e inversiones, y consultoría de gestión, y asesora a clientes en 130 países. Con ingresos anuales de más de $24 000 millones y más de 90 000 colegas, Marsh ayuda a construir la confianza para prosperar a través del poder de la perspectiva. Para obtener más información sobre Marsh Risk, visite marsh.com o síganos en LinkedIn y X.

Marsh se compromete a crear un entorno de trabajo diverso, inclusivo y flexible. Nuestro objetivo es atraer y retener a las mejores personas y abrazar la diversidad de edad, origen, discapacidad, origen étnico, responsabilidades familiares, orientación o expresión de género, estado civil, nacionalidad, estado parental, estado personal o social, afiliación política, raza, religión y creencias, sexo/género, orientación o expresión sexual, color de piel o cualquier otra característica protegida por la ley aplicable.

Marsh está comprometida con el trabajo híbrido, que incluye la flexibilidad de trabajar de forma remota y la colaboración, las conexiones y los beneficios del desarrollo profesional de trabajar juntos en la oficina. Se espera que todos los colegas de Marsh estén en su oficina local o trabajando en el sitio con clientes por lo menos tres días a la semana. Los equipos que trabajan desde la oficina identificarán al menos un día de asistencia presencial a la semana en el que todo su equipo estará reunido en persona.