Department:

09121 AMG Condell Svc Area - Building Operations

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

HOURS:

Monday - Friday: 8a-5p (varies)

Schedule: flexible, provides evening and weekend coverage as necessary

Will travel and cover 4 sites: Mundelein/Gurnee/ Lake Villa & Lincolnshire

IN PERSON INTERVIEWS WITH HIRING MANAGER

Pay Range

$28.55 - $42.85

Major Responsibilities:

Supervision of Clinical Support Staff

Hires, trains and directs support staff in business operations. Performs performance reviews. Provides guidance, evaluation and supervision; responsible for corrective actions when necessary.Develops schedules for support staff to ensure coverage 6 days a week.Evaluates support staff productivity and assures efficiency.Leads support staff meetings geared towards team building and problem solving. Provides leadership for support staff at annual eventsAssigns and oversees special projects performed by support staff.

Administrative operations and office management

Oversees daily aspects of office functioning: space allocation, supply chain, phone assignments, equipment functioningMonitors day to day activities, level of service, and technical performance of support staff. Create scripts and procedures for support staff. Assesses performance, identifies improvement, provides feedback and develops plans for professional growth and performance improvementsCoordinates physician and therapist scheduling to optimize revenueEstablishes and monitors protocols for support staff on the completion of administrative office operationsCollaborates with BHS Leadership to establish policies and procedures, discuss and resolve issues, implements process improvements.

EMR Training

Teaches annual formal classes on the use of EMR to the annual cohort of master-level externs (about 50 students).Provides formal training on the use of EMR to BHS new associates and medical residents.Provides on-going consultation to staff and externs; assists in problem-solving; and offers additional communication and training as needed to ensure that trainees are using the system features properly.Creates and refreshes training materials on the use of EMR.Monitors billing batch errors to ensure appropriate disposition prior to month-end billing deadline

Administration of EMR/billing system in collaboration with System Administrator and management

Assists with installation and upgrades to the practice management software.Leads testing for administrative sections of the system and is responsible for aggregating defects to be sent onto the applicable vendor; tracks problems through resolution. Participates in the development of user acceptance test plans.Supervises change efforts with support staff for new technologies that are integrated with the EMR: ICD-10 and DSM-5, e-Prescribe, AppXtender, insurance portals, etc.Updates billing related tables (procedure codes, fee-matrix, procedure groups, etc.) as necessary.

Payroll

Monitors payroll for all hourly and administrative employees.Checks and approves Advocate Works for 20+ employees.Manages holiday schedule in collaboration with management.

BHS Safety Steward

Ensures all necessary materials are appropriately displayed and staff is knowledgeable about locations of safety tools.Participates in hospital committees and meetings in order to discuss and resolve safety issues.Assumes responsibility for ensuring that issues with the Environment of Care are resolved by the appropriate department/vendor.Acts as the Department Safety Liaison; attends safety and security committee meetings. Leads accreditation, licensure and certification efforts in Environment of Care and Life Safety.Monitors BHS space and electronic environment to ensure safety.Monitors BHS Safety Issues log and takes action to address newly-reported problems and near-misses.Trains administrative staff on safety protocols.

BHS Human Resources Administration

Maintains accurate and up-to-date HR files on staff and students.Primary liaison to HR Direct.Represents HR compliance at BHS audits and surveys.

Clinicians' license management, paneling, and malpractice insurance

Assures clinicians' and psychiatrists license management.Supervises timely paneling of BHS staff with insurers.Oversees malpractice insurances for BHS clinical staff.

BHS records keeping

Initiates and supervises PHI files archives. Ensures appropriate documentation is stored and archived as required by regulatory agencies.Supervises chart keeping.Serves as a liaison to medical records and releases of information.

Education/Experience Required:

Associates Degree in business administration, healthcare administration or related field AND 2 - 4 years of healthcare billing experience OR 4-6 years of healthcare billing experience AND 3 - 5 years of supervisory experience

Knowledge, Skills & Abilities Required:

Strong Computer Skills (Microsoft Excel, Word, PowerPoint)Strong interpersonal and communication skills.Strong analytical, organizational and problem-solving skills.Strong customer service skills. Strong electronic billing skills.

Physical Requirements and Working Conditions:

Demonstrates commitment to patient focused care.Demonstrates positive, effective leadership in problem solving in the context of a work environment characterized by external forces which produce constant internal change.Ability to work flexibly in a fast-paced environment with established time constraints and in difficult situations.May be exposed to patients who potentially could be violentMust be able to respond to urgent need for consultation 24 hours/day, 7 days/weekAbility to travel to other Advocate sites and external facilities to attend meetings.Ability to work under time constraints and stressful situations.May be exposed to bodily fluids, hazardous materials and threatening diseases.This position leads a team in a very high volume, fast-paced multidisciplinary behavioral health clinic.The Supervisor must be an expert in the de-escalation of difficult patients and be able to train and model these strategies for physicians, therapists, trainees and support staff.Familiarity with the roles and functioning of other providers in the network of child and family mental health and substance abuse treatment networks.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive list of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or trainingPremium pay such as shift, on call, and more based on a teammate's jobIncentive pay for select positionsOpportunity for annual increases based on performance

Benefits and more

Paid Time Off programsHealth and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term DisabilityFlexible Spending Accounts for eligible health care and dependent care expensesFamily benefits such as adoption assistance and paid parental leaveDefined contribution retirement plans with employer match and other financial wellness programsEducational Assistance Program

About Advocate Health 

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.