**Job Description** **Faculty Practice Plan Services** has an outstanding opportunity for an **Insurance Follow-up Supervisor** . **WORK SCHEDULE** + Remote + Full-time + Monday - Friday **POSITION SUMMARY** Responsible for the supervisory of the Patient Account Representative 3 staff, overseeing Transplant, Donor, Budget Billing, and other special billing that is outside of the PAR 2 responsibilities. Is responsible for monitoring follow-up WQs, aging AR, productivity, schedules/Kronos, workflows and desk level procedures, and escalation of payer issues. Is responsible for attending meetings with internal and external customers. Is responsible for the performance of staff and annual reviews. **PRIMARY JOB RESPONSIBILITIES** + Through the use of appropriate accounts receivable reports, direct and supervise the activities of the Insurance Follow-up Specialists and Clerical Staff. Provide employees with daily feedback on quality, quantity, and focus of work. Maintain production statistics to determine monthly performance of staff. + Work closely with the Department Administrators and Physicians on issues pertaining to the condition of their accounts receivable. Maintain the overall accounts receivable within the budgeted targets for days, percentage of AR over 120 days, and cash. + Develop and revise workflows for staff. Assist the Insurance Follow-Up Manager with the development and implementation of new or revised procedures and instruction with appropriate employees. Assist in overall department planning and decision-making. + Interview and hire employees. Work with training staff for general level training. Provide job specific training to staff when needed. Identify problems and provide counseling and training when needed. Prepare and provide employee performance evaluations and keep Manager apprised. Advise the Manager when performing personnel actions. + Direct submission of all claims to payers in a timely manner utilizing all methods of submission. + Maintain, for assigned payers, billing publications on billing policies and required procedures. + Prepare and coordinate monthly staff meetings. Maintain meeting minutes. + Interpret policy as it pertains to requests for information. Effectively resolve problems and disputes and recommend administrative course of action to the Manager. Follow through with appropriate disposition of the inquiry. + Support staff training and quality: o Ensure staff under direct supervision are trained in a timely manner. + Manage and facilitate the release of staff to attend learning events. + Provide constructive feedback regarding performance on a continuous basis. + Evaluate staff’s quality assurance audit results and work collaboratively with training department to identify and/or design instructional resources to improve performance. **REQUIRED POSITION QUALIFICATIONS** + High school diploma or equivalent **AND** Certified as a Registered Health Information Technician (RHIT), Registered Health Information Administrator (RHIA), Certified Coding Specialist (CCS), Certified Coding Specialist – Physician Based (CCS-P), Certified Professional Coder (CPC), Certified Inpatient Coder (CIC), Certified Outpatient Coder (COC), Certified Interventional Radiology Cardiovascular Coder (CIRCC), Radiology Certified Coder (RCC) or Radiation Oncology Certified Coder (ROCC) **AND** Four years coding experience or equivalent education/experience **AND** Two years lead or supervisory experience. + Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration **ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER** UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. **Compensation, Benefits and Position Details** **Pay Range Minimum:** $57,648.00 annual **Pay Range Maximum:** $82,476.00 annual **Other Compensation:** - **Benefits:** For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/ **Shift:** First Shift (United States of America) **Temporary or Regular?** This is a regular position **FTE (Full-Time Equivalent):** 100.00% **Union/Bargaining Unit:** SEIU Local 925 Supervisory **About the UW** Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. **Our Commitment** The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 (https://policy.uw.edu/directory/po/executive-orders/eo-81-prohibiting-discrimination-harassment-and-sexual-misconduct/) . To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu . Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law (https://app.leg.wa.gov/RCW/default.aspx?cite=28B.112.080) . University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.