Job Description

Job Purpose

Intercontinental Exchange has an opportunity for an Accounts Receivable Cash Application Supervisor.  

 

Responsibilities

Analyze payment exceptions and liaise with customers and management to increase auto-application of payments and process efficiencies.Monitor day-to-day processes and review work product of team to ensure productivity and accuracy of executed tasks.Research complicated accounts and assist with complex client account reconciliations.Coordinate with the GL team to research and reconcile cash account discrepancies.Coordinate with internal teams regarding escalated inquiries and/or problems within key tools and systems.Serve as backup to Manager in the review and execution of key functions.Facilitate the necessary on-the-job training for department staff on new and existing processes, and contribute to the refinement of processes and procedures.Communicate via phone or email with the collections team members and/or customers regarding escalated issues.Execute key sensitive or new tasks that require accounting knowledge and analytical skill.Perform project-based tasks with minimal guidance and oversight.Assist with other duties as assigned by management.Incorporate feedback received from management to ensure performance and productivity expectations are being met.  

 

Knowledge and Experience

Associate or Bachelor's degree in Accounting or business-related field.At least 8+ years of experience that is directly related to the duties and responsibilities specified.Oracle Revenue Management and Billing (ORMB) and High Radius Cash Application experience is a plus but not a requirement.The candidate must be detail-oriented and possess strong organizational skills.Candidate must be able to handle confidential and sensitive information in a professional manner.Strong customer service, interpersonal and communication skills are required.  Must have the ability to analyze and solve problems, prioritize tasks and work independently.Ability to work in a fast-paced team environment and have the flexibility to handle high transaction volume.Proven experience adhering to daily, weekly and monthly transaction goals/targets is a must.