**_**Please note there are specific application instructions required to be considered for this role**_** At Manulife John Hancock, we believe in investing in the future – starting with you. Our GWAM Operations Program is your launchpad to success, offering the support, structure, and exciting opportunities you need to thrive and make your mark. The GWAM Ops Internship Program supports multiple functions within the Operations umbrella, with locations in Toronto, Halifax, and Montreal. The program places successful candidates in the Retirement Operations organization, focusing on transformation through automation, digitization, process improvement, and other strategies to enhance efficiency. We offer professional development events to build soft skills, networking opportunities, and mentorship. The program also fosters a community of interns working across various locations, encouraging mutual learning and connection. **Position Responsibilities:** + In retirement we are on transformation journey to continue to deliver service to our customers in the most digital way to make decision easier and lives better. + We continue to grow our footprint in both the Global retirement space and need growth oriented energetic talent to help maintaining our continuous improvement mentality and service delivery. + Own tasks as assigned. These can include financial transaction processing, answering calls and following-up on work. + Building solid relationships with the internal teams and external partners. + Good understanding of project management methodologies, while delivering on special projects as assigned. + Ability to work with multiple business owners across Manulife and through exercise of impact and influence, persuade them to pursue quick win recommendations suggested by this team.  + Proven ability to present compelling, fact-based analysis that enables efficient and sound decision-making at the senior management level.  + Ability to leverage analytical tools to diagnose, recommend and resolve significant process issues with an ability to influence senior stakeholders to drive change across the functional area.  **Required Qualifications:** + Pursuing an undergraduate degree in Business, Commerce or relevant field. + A proactive self-starter with demonstrated leadership qualities.  + Interest and strength in business process improvement; high attention to detail. + Highly developed planning and organizing skills; can manage multiple tasks and meet deadlines.  + A proven innovative thinker and problem solver; fast learner, able to adapt to a fast-paced environment. + Working knowledge of Microsoft Office applications like Excel, as well as SharePoint and Visio, and other reporting details are a bonus.  **When you join our team:** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Application instructions:** + Submit your resume, cover letter, academic transcript and work term evaluation (if any) in one PDF file. + Please note: Applications are reviewed on a rolling basis, and successful candidates will be contacted by the end of February. \#LI-Hybrid **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Semana de Trabajo Comprimida** Híbrido