The Customer Success Intern supports the Customer Success team by providing excellent service, document setup, and collaboration. You will create, implement, and tag customer documents to meet their document setup needs, ensuring accuracy before filing deadlines.

What You'll Do

Create and implement customer documents using industry-leading software

Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing, Engineering, and Finance

Apply XBRL tagging information to financial statements and statement footnotes

Tie-out XBRL tagging information within financial statements and statement footnotes to ensure accuracy prior to filing deadline

Provide exceptional customer service to internal and external customers

What You'll Need

Minimum Qualifications

Currently enrolled in a degree-seeking program, preferably in Business, Accounting, or a related program

Preferred Qualifications

Strong communication and leadership skills demonstrated through leadership positions in community, school, or other programs

Professional, outgoing, energetic personality with excellent interpersonal skills

Ability to work independently and take initiative

Attention to detail and follow-through are required

Technically savvy and demonstrate a high level of competency using Excel, Word, Google Docs, etc

Experience using Excel, Word, Google Docs, and similar word processing programs

Travel Requirements & Working Conditions

Reliable internet access for any period of time working remotely, not in a Workiva office

Minimal travel

Sponsorship Requirements

Must be authorized to work in the United States and not require sponsorship now or in the future

When can you expect to hear back?

We are committed to attending all career fairs and recruitment events before closing our positions. That means, this position might be open without updates for a few weeks to give us time to connect with all potential candidates before wrapping up the recruitment season. Check out our tentative timeline below to see when you can expect to hear from us!

All postings close: February 20, 2026

Interviews: Early to mid March

Offers: Mid to late March

2026 Start Dates:

This position has opportunities to start in the Summer. Please see our start date below and let us know your availability.

Summer 2026 Internships: Monday, May 18, 2026 (40/hours per week max)

How You’ll Be Rewarded

✅ 401(k) participation and match

✅ Paid sick leave

✅ A unique opportunity to further your learning experience through additional internship seasons

Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other protected characteristic.

Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email earlycareer@workiva.com.

Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.

Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.