Position Information Posting NumberSRGV8249 Working TitleSTUDENT FINANCIAL SERVICES CENTER SUPERVISOR Number of Vacancies1 LocationEdinburg, Texas DepartmentFinancial Aid FTE1.0 FLSANon-Exempt Scope of Job The Customer Service Supervisor is instrumental in all aspects of front counter student customer service; assist the Associate Director with customer service issues to ensure the highest level of student service combined with strict federal, state and institutional compliance. The Customer Service Supervisor provides daily direction and oversight for financial aid assistants. This position is responsible for a significant portion of daily customer service operations. Provide student assistance in the areas of financial aid programs and customer service functions. Supervises and schedules duties for Financial Aid Front Counter Staff and Financial Aid Phone Center Staff. Description of Duties • Supervises Front Counter and Phone Center Customer Service Staff. • Coordinates coverage of all assigned areas and monitors work schedules. • Works with assigned supervisor to assess development needs and conduct training for Front Counter/Phone Staff. • Coordinates information and deadlines with other areas to insure a cohesive departmental message. • Advises students regarding their financial aid options and responsibilities within the programs available in the Financial Aid Office and other related offices. • Maintains knowledge of regulations, eligibility, and documentation requirements concerning financial aid. • Responds to customer inquiries regarding Financial Aid forms, records, policies, and procedures. • Maintains a high degree of confidentiality on all sensitive information this position is privy to. • Assists in reviewing student financial aid applications and determining eligibility based on federal and state regulations. • Provides assistance with activities pertaining to financial aid outreach programs. • Provides excellent customer service. • Reviews and analyzes financial aid documentation for completeness and accuracy. • Coordinates and conducts evaluations or analysis of a wide variety of financial aid related student record matters. • Maintain general knowledge of multiple financial aid programs. • Solves complex customer inquiries and deals with challenging front counter issues. • Trains other student financial aid assistant and work-study employees. • Other duties as assigned. Supervision Received General direction from the assigned supervisor. Supervision Given Direct supervision of all assigned staff. Required Education High school diploma or equivalent. Preferred Education Associates Degree. Licenses/Certifications None. Required Experience • Four (4) years of experience in student financial aid including one (1) year of supervisory experience or • Six (6) years of customer service experience including one (1) year of supervisory experience. Preferred Experience N/A Equipment Knowledge of use of personal computer. Standard office machines. Working Conditions Needs to be able to successfully perform all required duties. Usual office environment. Other Must have strong organizational skills and the ability to work effectively with diverse constituencies, including students, parents, faculty and staff along with the flexibility to handle a variety of duties and projects throughout the year. Ability to communicate effectively and possess superior interpersonal skills as well as strong customer service orientation and ability to impart those skills to members of the staff. Requires flexibility to work evenings and /or weekends. Physical Capabilities N/A Employment CategoryFull-Time Minimum SalaryCommensurate with Experience Posted SalaryCommensurate with Experience Position Available Date05/06/2025 Grant Funded PositionNo If Yes, Provide Grant Expiration Date Posting Detail Information EEO Statement It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the Civil Rights Act of 1964, the Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non-discrimination in its education programs and activities, including employment. We encourage women, minorities and differently abled persons to apply for employment positions of interest. Special Instructions to Applicants Dear Applicant, Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following: *Date of Birth *Gender *Ethnicity/Race Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission. The University of Texas Rio Grande Valley reserves the right to discontinue accepting applications prior to the stated close date of this position, after meeting the posting requirement of three (3) calendar days. If you have any questions, please visit our Careers site at https://careers.utrgv.edu for detailed contact information. Additional Information UTRGV is a distributed location institution and working location is subject to change based on need. All UTRGV employees are required to have a criminal background check ( CBC ). Incomplete applications will not be considered. Substitutions to the above requirements must have prior approval from the VP of HR & Talent Development . Quick Linkhttps://careers.utrgv.edu/postings/46988 Posting Supplemental Questions Required fields are indicated with an asterisk (*). + * Are you a current UTRGV employee? + Yes + No + * Are you now, or previously, employed by The University of Texas System or any of its institutions? + Yes - I currently am employed by the UT System or its institutions + Yes - I have previously been employed by the UT System or its institutions + No - I have never been employed by the UT System or its institutions + * Please select your highest level of completed education. + 6th grade education + 10th grade education + High School Diploma or GED + Associates Degree, Technical, or Trade School Degree/Certification or 60 Hours of College Hours + Bachelors Degree from an accredited university + Masters Degree from an accredited university + Ph. D. or other terminal degree from an accredited university + None of the above + * Please provide the field of study for your education: (Open Ended Question) + * Please indicate the number of years of work experience you have directly related to the position in which you are applying for: + Less than 1 year + 1 year + 2 years + 3 years + 4 years + 5 years + 6 years + 7 years + 8 years + 9 years + 10 years + Over 10 years + * Do you meet the minimum requirements for this position? + Yes + No Applicant Documents Required Documents + Resume Optional Documents + Cover Letter/Letter of Application + Curriculum Vitae + Unofficial Transcripts + Reference Letter 1 + Reference Letter 2 + Reference Letter 3 + Certifications and Licenses + Training Certificates + Other Document + List of 3 References + Unofficial Transcripts 2 + Unofficial Transcripts 3 + Letter of Interest + Unofficial Graduate Transcripts + Additional Document