Strategic Operations Associate, Uber for Business
Uber
**About the Role**
We're looking for a Strategic Operations Associate to help us scale Uber for Business, one of the most exciting and fastest growing business units at Uber.
In this role, you will join the Consumer Operations pod of the U4B Central Operations team. You will have the opportunity to design and execute end-to-end user growth and engagement strategies including incentives, CRM, experience enhancements, loyalty benefits, and membership. You will partner with cross-functional counterparts in marketing, operations and customer support operations. And you will deliver analysis that will inform strategic decision-making.
This is a hybrid role - our team collaborates in-person out of our incredible office in New York City 3 days/week. We encourage our employees to work from our office on additional days if they desire to do so.
**What You'll Do**
+ Design, test and scale end-to-end user growth and engagement strategies, including incentives, CRM and experience enhancements
+ Harness your analytical skills to uncover actionable insights that shape strategy and drive decision-making. Present your insights to relevant stakeholders
+ Drive cross-functional execution, working closely with Product, Marketing, Customer Support and Finance to deliver impactful outcomes
+ Manage incentive campaign reporting across regions to track incremental Gross Bookings and trips impact, ROI and actual spend vs. budget
**Basic Qualifications**
+ 2-4 years of experience in a strategy, operations, analytics or project/program management role
+ Analytical thinker, with experience using data to drive business decisions
+ Proficiency in SQL and Excel or Google Sheets
+ Strong organization and project management skills, including ability to prioritize and lead multiple projects and processes simultaneously
+ Bachelor's degree
**Preferred Qualifications**
+ Experience developing and deploying promotional campaigns
+ Strong business acumen, with experience evaluating a line of business and understanding how to drive growth
+ Excellent presentation and communication skills, with experience presenting to senior leaders
+ Skilled in synthesizing information quickly to distill key takeaways, and to weave insights into a compelling story that clarifies and inspires
+ Experience building deep relationships with cross-functional stakeholders, anticipating their concerns and successfully advocating for your priorities
+ Comfort addressing ambiguity, for example, shifting priorities or unfamiliar problems
For New York, NY-based roles: The base salary range for this role is USD$106,000 per year - USD$118,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform
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