Företagsbeskrivning

& Other Stories is a modern fashion brand that tells expressive stories. Designed for everyday living – with its excitement, curiosity and imperfections – our clothes empower those who think differently.
Founded in 2013, & Other Stories was born out of a love for creating; making pieces that enhance style and individuality. Collaborating with cultural pioneers to make something meaningful. For us, fashion is about creativity and self-expression, building a wardrobe that will stand the test of time, but always be a reflection of today.

Om rollen

As the Store Manager, you’ll take full ownership of your store’s performance, with a strong focus on creating exceptional customer experiences that drive both sales and profitability. Your leadership will be the heartbeat of the store—guiding, inspiring, and empowering your team to deliver operational excellence and outstanding service.

By balancing front-of-house energy with behind-the-scenes efficiency, you’ll cultivate a vibrant, customer-first environment where every detail contributes to success. Through your strategic mindset and people-first approach, you’ll ensure the store not only meets its goals but becomes a destination that customers love to return to.

Key Responsibilities:

Driving exceptional customer service by guiding the store team to deliver personalized styling advice, expert product knowledge, and a memorable in-store experienceInterpreting sales data to drive performance and taking ownership of the store’s commercial successInspiring and leading a team of managers, visual merchandisers, and sales advisors to consistently exceed service and operational standardsManaging recruitment processes and ensuring effective onboarding and training for all new team membersIdentifying high-potential individuals and creating tailored development plans to support their career growthManaging all aspects of store operations—including compliance and visual merchandising—to ensure operational efficiency and uphold high standards of excellenceFostering a positive, inclusive, and motivating work environment where people thrive

 

KravspecifikationTeam Leadership: Proven ability to lead teams in fast-paced retail environments, consistently delivering high standards of customer service while driving sales and profitabilityImplemented procedures to ensure compliance with company policies and legal standardsCustomer-Focused: Strong customer-centric mindset, Track record of aligning business actions with customer feedback to drive performanceBusiness Acumen: Demonstrated business acumen with the ability to align commercial goals with customer needsEager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.Excellent Communication: Clear, confident, and empathetic in both customer and team interactions.Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve.Adaptability & Flexibility: Embraced change with agility, responding effectively to new opportunities and challengesOperational Excellence: Elevated store presentation and operational standards, resulting in increased sales and positive customer feedbackComfortable working varied hours, including evenings, weekends, and holidays.English language skills

Ytterligare information

This is a full-time permanent position with a contract of 40 hours a week. Apply by uploading your CV in English as soon as possible. Due to data policies, we only accept applications through our career page.

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here. 

Inclusion & Diversity  

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.