DUTIES AND RESPONSIBILITIES LEADERSHIP & STORE OPERATIONS Maintain an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly service; responsible for total store CSI (Customer Service Index) and ensuring customer concerns are resolved. Engage in suggestive selling and other sales techniques (telephone, intercom, and one‑on‑one interaction). Respond to incoming calls and resolve customer grievances; close the loop between customer and employee relations. Provide overall leadership and accountability for total store operations. Implement Company and Division merchandising, operating, and sales initiatives; drive sales, manage expenses, and achieve gross profit expectations. Plan daily operations and monitor production processes for efficiency and profitability. Communicate with Operations Specialists to execute sales plans, promotions, and division programs. Communicate company goals, objectives, policies, and procedures to all departments; ensure compliance across the store. Conduct weekly meetings with department managers to review ads, sales plans, and promotions; ensure alternate leadership conducts meetings when absent. Develop and maintain positive community relations and communication channels with vendors, manufacturer representatives, and corporate personnel. Monitor market conditions, trends, and competitor activities. Maintain strong vendor and warehouse relations. Operate computer and electronic ordering systems; requires basic knowledge of Excel, Word, PowerPoint, and Email. FOOD SAFETY, SANITATION & COMPLIANCE Ensure company safety and health initiatives are communicated and practiced by all associates. Maintain full integrity in food safety and sanitation; responsible for total store compliance in all departments. Enforce Food Safety & Sanitation, HIPAA, COBC, Meat Grinding & Tracking Log, Texas Workplace Benefits Plan, Food Handlers requirements, and any other company or state‑specific compliance. Maintain working knowledge of company policies and guidelines outlined in the Employee Handbook. Enforce proper code dating throughout all departments. Ensure compliance with scheduling initiatives, wage and payroll guidelines, Time Clock Policy, benefit plans, grooming standards, dress code, child labor laws, and all employment laws. Maintain accurate records in accordance with legal requirements and retention policies. Conduct daily inspections of store conditions, coaching employees on cleanliness, rotation, labeling, and code date standards. Operate equipment including pallet jacks, hand trucks, scissors, knives, safety cutters, and Sterilox machines. Implement emergency procedures during equipment or software malfunctions. Ensure proper product temperature levels at all times and compliance with federal/state regulations and labeling laws. Follow all workplace safety rules and regulations. Perform receiving duties including breaking down loads, verifying invoices, inspecting quality, reporting shortages, stocking, and rotating product. HUMAN RESOURCES & STAFF DEVELOPMENT Fully accountable for store staffing, recruiting, hiring, and training. Evaluate job performance and make personnel decisions including promotions, terminations, and disciplinary actions; complete required documentation. Consider recommendations from department managers and assistant managers when making personnel decisions. Conduct formal employee evaluations according to division guidelines. Identify training gaps and ensure development of key associates. Resolve employee relations issues including complaints of discrimination, harassment, wage concerns, and legal violations, with HR support as needed. Maintain confidentiality related to employee information, store performance, and company data. Provide clear guidance and instruction to department managers, supervisors, and associates. Oversee and ensure compliance with cash handling procedures, accounting of sales, safe procedures, and safeguarding of company assets. FINANCIAL ACCOUNTABILITY & INVENTORY MANAGEMENT Control shrink and maintain inventory levels in backroom and sales floor areas per division guidelines. Develop and manage operating budgets; control store operating, maintenance, expense, and supply costs. Complete or oversee completion of all store reports and required administrative paperwork; fully understand P&L and all store performance reports. Prepare sales and inventory reports; ensure accurate physical inventory every 4 weeks. Maintain accurate inventory of merchandise, supplies, and equipment; oversee inventories and support audit processes. Supervise processing of reclamation and ensure orderly conditions in all departments and backroom. Recommend equipment or building repairs and improvements to the District Manager. Ensure merchandise is properly priced, displayed, rotated, and maintained. Perform all job duties safely, accurately, and with honesty and integrity; treat all employees with courtesy, dignity, and respect. Perform additional duties as required.