Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to; relocate people’s lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible.   
 
We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential.
 
Discover Crown. www.crownworldwide.com

Position Statement

The Storage Sales & Residential Consultant is responsible for driving revenue growth through storage solutions and managing direct in-home sales opportunities generated by Crown’s marketing efforts. This role combines strategic business development for storage services with consultative residential sales, ensuring all opportunities are maximized in a team-selling environment. Maintaining a high-performance, customer-driven culture is crucial to success.

Key Focus Areas

•    Administration
•    Customer Service
•    Corporate Social Responsibility
•    Sales Development

Key Tasks and Responsibilities

Administration
•    Meet and maintain weekly sales conversion targets in accordance with Crown KPIs.
•    Attend and contribute to sales meetings, report on competitor trends, and help develop local strategies.
•    Ensure administrative systems are accurate and up to date, adhering to data input protocols.
•    Prepare costing sheets, quotations, and ensure all costs are clearly communicated and collected prior to service delivery.

Customer Service
•    Deliver exceptional service during in-home consultations and storage solution presentations.
•    Act as a trusted advisor, providing tailored solutions for residential and storage needs.
•    Maintain accurate invoices, documents, and customer files.

Sales Development
•    Identify and pursue new storage opportunities across physical storage solutions.
•    Manage the full sales cycle from lead generation to deal closure for storage and residential services.
•    Collaborate with operations and marketing to ensure seamless service delivery and campaign success.

Corporate Social Responsibility
•    Promote Crown’s sustainability initiatives and ethical practices during client interactions.

Aptitude, Knowledge, and Qualifications

•    Aptitude: Strong consultative selling, negotiation, and relationship-building skills.
•    Professional Knowledge: Understanding of storage solutions, logistics, and residential moving services.
•    Qualifications: Proven B2B and B2C sales experience, preferably in storage or moving services.

Competencies

•    Commercial acumen and ability to manage complex sales cycles.
•    Excellent communication and presentation skills.
•    Familiarity with CRM tools and reporting systems.

Values

The Crown Worldwide Group is guided by five key “values”. These “values” are our underlying beliefs, they are a description of the way we see the world and what is most important to us.

They are the basic principles that will guide and shape the way we think and act. This includes the way we provide services to our clients, the way we treat each other within the organization and the way we interact with the wider community.

•    We value … DETERMINED
We value being determined, to the best we can for our customers, our colleagues and ourselves. Our hunger to find ways of improving all that we do, inside and out, is what gives us our edge in the marketplace.

•    We value … CARING
We value caring about people. We care about their experience, their feelings and their environment, whether personal, local or in the wider world.

•    We value … THERE
We value being there for our customers and colleagues when and where they need us. We are attentive, with genuine interest and guidance.

•    We value … SHARING
We encourage the sharing of knowledge. What is a network without knowledge? The physical infrastructure and the technology are mere carriers. The experience and the insight that is shared between people, offices and Countries, that is the network. Sharing knowledge and experience is the platform for wisdom.

•    We value … OPEN-MINDED
We value being open-minded, to lead the way we need to think differently. To overcome challenges we embrace them with open and inventive minds. Whether its using innovative techniques or adapting the way we work we’re constantly thinking of new ways to achieve more for all.