Duties & Responsibilities Customer Service & Sales Maintain an atmosphere of enthusiastic customer awareness with fast and friendly service. Assist customers with product suggestions and special orders. Answer and respond to incoming calls professionally; resolve customer complaints and escalate to the Store Director when needed. Engage in suggestive selling and other sales techniques via telephone, in‑store intercom, and direct customer interaction. Product Preparation, Coffee Bar Operations & Food Safety Possess full knowledge of duties performed by all department employees and assist with preparation, brewing, and serving of food and beverage items. Implement proper and efficient product preparation and packaging techniques. Operate department equipment including kitchen utensils, conventional and microwave ovens, coffee grinders, coffee machines, espresso machines, blenders, printers, and pallet jacks. Brew coffee and tea following company standards. Maintain proper temperatures for all hot and cold food items during preparation, display, and storage. Maintain case cleanliness, visual appeal, and adherence to sanitation and safety standards for the Starbucks area and equipment. Ensure proper code dating on all department products. Build displays, rotate stock, and remove outdated or spoiled product. Maintain knowledge of proper coffee bar procedures and layout. Follow opening and closing procedures for the department. Cashiering Operate the electronic cash register to total customer bills. Accept payments and make accurate change. Leadership, Scheduling & Training Schedule, supervise, train, and assign duties to department employees. Ensure staffing coverage meets service and operational needs. Train employees on store policies, sales processes, and record‑keeping procedures. Identify and develop employees with high potential for advancement. Monitor employee productivity and evaluate overall performance. Initiate personnel actions including interviews, transfers, promotions, and disciplinary actions. Inventory, Merchandising & Reporting Prepare sales and inventory reports; perform physical inventory every 4 weeks. Control inventory to ensure adequate product quantity, quality, and freshness in accordance with division directives. Stock, rotate, and organize product; maintain an orderly cooler. Implement effective promotional and seasonal displays. Follow and enforce department standards related to handling quick‑sale items. Receiving & Administrative Duties Perform receiving tasks including breaking down loads, verifying orders against invoices, inspecting quality, reporting shortages, and rotating product. Maintain accurate administrative paperwork and required logs. Maintain working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook.