Support Center - Irving

The Staff Product Designer is responsible for creating user-centered experiences to support Michael’s digital touchpoints for our makers and our store team members (including websites, apps, and in-store experiences/solutions like self-checkout and point of sale). Through an advanced understanding of user-centered design principles and digital best practices, this role will effectively communicate solutions to both technical and non-technical audiences. Communication tactics may include but are not limited to: wireframes, user flows, competitive benchmarking, and user research. This role will work closely with cross-functional teams to advocate for the needs of the our end-users and the Design Team.

Major Activities

Design Creation

Drive and execute multiple projects plans within a specific touchpointCollaborate with business owners of various systems/applications to balance priorities between feature creation and the user experience enhancementsAnalyze business strategy, customer needs, and competitive learning to identify opportunities for continuous improvementProvide a holistic perspective of the project planning processReview and provide feedback on projects based on industry best practices in digital, e-comm and designUse iterative and collaborative design techniques to transform new concepts to products by storyboards/ sketches/wireframes/ Prototypes

Contribute to Design Team standards and processes

Expertise in leveraging Design Team standards and processesIdentify areas of opportunity and lead work to enhance standards and processes

Collaboration and leadership

Collaborate and lead others within Design Team and across partner teamsLead and participate in design reviews by sharing work and mentoring othersLead and provide mentorship to Designers, including assigning and reviewing workDetermine the creation of project timelines and plans, and coordinate resources to accomplish themCollaborate with, present to, and mentor peers and partnersCollaborate with Tech leadershipPresent to peers, partners, and Tech leadership

Other duties as assigned

Minimum Education

Bachelor’s Degree or equivalent experience

Minimum Special Certifications or Technical Skills

Advanced experience in current design  tools, i.e., Figma, Miro, Adobe Creative Suite) and  advanced experience in collaboration tools i.e. JIRA, Confluence

Minimum Type of Experience the Job Requires

6-7 years of design experienceDigital portfolio demonstrating strong understanding of design including design systems, style guides, and end-to-end project executionStrong communication and interpersonal skills

Preferred Education

MFA (Fine Arts) or MSA (Design)

Preferred Special Certifications or Technical Skills

Certification from Nielson-Norman Interactive Design International, or other accredited program4 years of experience working in Agile/Scrum development processExperience with collaboration tolls i.e., JIRA, Confluence

Preferred Type of Experience the Job Requires

Experience conducting user research using various methodologiesBasic Knowledge of HTML, CSS, and/or JavaScript

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

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