Support Center - Irving

The Staff Product Manager is a high-performing, experienced individual contributor with strong organizational savvy, interpersonal and negotiation skills that can provide strong leadership, product planning and product vision that delivers against the company’s OKR/KPI. The Staff Product Manager leads development of a product domain strategy, with strategic planning for product domain portfolio inclusive of dependencies from other teams.

Major Activities

How you use Technology to help our Customers...

Create new metrics to measure customer insights, as neededForm a holistic and global understanding of the end-to-end customer experience based on a synthesis from multiple sourcesPropose and evaluate product changes in other domains based on a holistic understanding of the end-to-end customer experiencePush for solutions that test the boundaries of industry trends and anticipate customer needsSet priorities for multiple projectsEnsure front-end product design is successfulAbility to write scripts for demos and demonstrate onstage product featuresIdentify patterns in complex datasets and develops practical modes

How you'll make an impact...

Develop a global product domain strategy (project level)Plan product launches considering the overall Michaels product/tech roadmaps, retail industry, calendar anticipated customer reactions, etc.Drive product lifecycle from requirement definitions, research, UX/UI designs, establishing KPIs, technical specs, and development, to launch activities and post-launch metrics analysis and iterations.Create opportunity assessments and global ROI calculations for proposed strategies in their domainIdentify corner cases astutelySteer technical designs toward architectural patterns and high reliabilityUnderstand and manage risks and dependenciesDeliver high-quality products with upfront risk assessments and mitigation strategiesLead data analysis for their domainEvaluate global impact by creating a hypothesis, executing tests, and analyzing results

Who you'll be working with...

Collaborate with product development and engineering team leads and engineering to consistently manage multiple products to planned milestones with high qualityActively track key milestones across multiple programs and maintain accountability for cross-functional teamsCollaborate across boundaries to build strategic relationships and achieve common goalsWork collaboratively with Business Team and manage expectations of scope and requirements

How you'll lead and influence others...

Drives adoption of best practices across the organization.Champion change agent  for continous improvementAbility to lead and build customer engagements and relationshipsResolve cross-organizational conflict without escalation.

Other duties as assigned

Minimum Education

Bachelor’s Degree in computer science or Business

Minimum Special Certifications or Technical Skills

Experience in taking a product from ideation to execution and successful delivery.Demonstrated ability to build out and establish an agile digital product practice in collaboration with UX and EngineeringFluent in navigating Atlassian products, such as JIRA for ticket workflow and Confluence for documentation and requirements gathering, etc.Excellent technical skillsExcellent written and verbal communication skills, including an engaging presentation styleExperience in communication to VP and C+ level:  Tech, Business, Finance/Corp

Minimum Type of Experience the Job Requires

6-7 years of product management experience in a related industry (digital / e-commerce is preferred)

Other

Exceptional customer service, listening, problem-solving, and interpersonal skillsHave a solid understanding of how core technologies are utilized in their product domain and are fluent in the pros and cons of technical alternatives

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit www.michaels.com.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

EEOC Know Your Rights Poster in English

EEOC Know Your Rights Poster in Spanish

EEOC Poster Optimized for Screen Readers

Federal FMLA Poster

Federal EPPAC Poster