Job Description:

Roles and Responsibilities

GCSC T1.5 supporting Network Operations.Performing network related issues through AOTs ticket.Service restoral and break/fix functions Scope include – Analyze and escalate.Prioritizing and analyzing the events in the network.Resolve problems for software or hardware resources when unavailable or when there is degradation in performance impacting business processes.This involves monitoring, data capture, and analysis capabilities to quickly identify problem areas and provide corrective action.Customer Call receiptCall receipt (first point of contact for Customers for problem recording)Customer verificationCall problem validation and documentationInitial technical problem analysis during Live Call handlingPro-active network monitoringCustomer Alarm Tracking System alert monitoring and trouble ticket generationProblem diagnosticsInitial Customer callTicket ManagementUpdate Status in AOTs or customer on a regular basisWork with internal support groups and recommend diagnostic tests based on degree of service impairmentAccess provider management and associated escalationsNegotiate and coordinate with other support centers (i.e. external organizations and internal and external business partners) for sectionalization and testing plans.Escalate ticket according to process based on the established intervals. 

Knowledge and Skills Required to Perform the Role

Technical Skills:-

Network troubleshooting/engineering experienceStrong Knowledge Cisco Routers/SwitchesExperience in LAN SwitchingExposure to various Network technologiesVery Good Knowledge on LAN and WAN networksKnowledge on MPLS and Load BalancersExperience in Foundry Routers/Switches Allied Telesyn Routers
Load Balancers (Foundry, Alteon, Cisco & F5)
Knowledge on Cisco Routers and SwitchesExperience in understanding Cisco Architecture.CCNA Preferred.Experience in Frame Relay,DS/DS3 & Optical circuits,BGP Routing Protocol,,OSPF Routing Protocol,HSRP Routing Protocol,VRRP Protocol
Experience in Network Router and Network Switches

Professional Skills:-

Excellent communication skills (verbal & written, technical & interpersonal)Excellent telephone mannerExcellent problem solving skillsProfessionalism at all timesExcellent time management skillsHighly skilled in the use of PC systems and applicationsAbility to work well under pressure, set priorities and make well-considered decisionsDrive, enthusiasm, initiative, commitment and self motivationResourcefulness and flexibilityAbility to work well in a team24x7 shift operations, follow the sun model

Years of Experience

0-3Years

Education

Any Graduates/Diploma in technical Discipline 

Weekly Hours:

40

Time Type:

Regular

Location:

Bangalore, Karnataka, India

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job ID R-67607 Date posted 05/16/2025