ABOUT THIS POSITION

UX Designers at Waystar are responsible for ensuring that the software we create is easy to use, easy to learn, and provides maximum efficiency for the user.

WHAT YOU'LL DO

Working closely with Product Managers to transform business goals into actionable UX/UI business requirements in line with a user-centered design philosophy 

Collaborating with Product and Engineering to vet and refine how UX/UI requirements are implemented by Engineering 

Using UX/UI business requirements to define process flows and create conceptual wireframes  

Creating high-fidelity interactive prototypes when needed for user testing, communicating complex interaction requirements, etc 

Fully owning responsibility for the holistic experience of products within assigned product area 

Working with Product Managers to provide a UX work plan for each initiative, including dates around each phase of work, and timing of asset delivery 

Maintaining product subject matter expertise within their product area 

Developing internal and external relationships to generate future site visit opportunities 

Helping craft processes and tools to improve and standardize UX operations. This includes meaningful additions to our user feedback processes, workflow design activities, and general support across the organization for adhering to process.  

Leading site visits, interviews, and surveys to develop a thorough understanding of our users  

Continually improving key internal relationships across departments to ensure the UX/UI team is aware of all UX needs within the organization, and meeting them 

Using advanced behavioral metrics techniques to find opportunities for improvement within existing solutions  

Providing UX subject matter expertise throughout the business 

Providing design and process guidance to help other departments be more effective wherever needed 

Serving as a mentor for UX Designers with less experience on the team, to provide guidance and exemplify how UX Designers function within the department, and across the organization 

WHAT YOU'LL NEED

Motivated by solving complex problems with elegant design solutions 

5+ years of experience designing business software UX 

Bachelor’s degree in HCI, Interaction Design, Graphic Design, a related field, or possessing equivalent experience 

Intermediate knowledge of front-end technologies used to implement designs (HTML, CSS, etc.) 

Familiarity with emerging technologies, including AI tools 

Natural ability to create and grow relationships within teams and across departments 

Portfolio demonstrating strong design capabilities and a track record of quantifiable results  

Excellent heuristic usability analysis skills 

Strong requirements-gathering and business analysis skills 

Deep understanding of best practices for web-based information architecture and design 

Strong visual, verbal, and written communication skills 

Ability to work in a fast-paced environment - quickly and iteratively, delivering on time 

Excellent organizational skills and attention to detail 

ABOUT WAYSTAR

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers.  We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.  

WAYSTAR PERKS

Competitive total rewards (base salary + bonus, if applicable)Customizable benefits package (3 medical plans with Health Saving Account company match)We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidaysPaid parental leave (including maternity + paternity leave)Education assistance opportunities and free LinkedIn Learning accessFree mental health and family planning programs, including adoption assistance and fertility support401(K) program with company matchPet insuranceEmployee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.