Job Description The Universe Database Administrator is responsible for the administration, monitoring, and maintenance of Universe database environments to ensure system stability, performance, and availability. This role will support both monthly maintenance activities and day-to-day operational monitoring of business-critical systems.  Support and administer Universe database environments utilized across the Enterprise  Perform monthly Universe database maintenance including backups, housekeeping, and performance checks  Provide day-to-day monitoring of systems to ensure uptime, stability, and performance  Investigate, diagnose, and resolve database, application, and system-level issues  Monitor batch jobs, interfaces, and processes; identify and resolve failures or performance concerns  Troubleshoot and support Unix-based systems related to Universe environments  Provide Pick BASIC programming support as needed for troubleshooting, enhancements, or maintenance  Develop and maintain documentation to enable cross-functional support for database and system operations  Collaborate with application teams, infrastructure teams, and vendors to resolve issues and implement improvements  Provide front-line and second-level support as part of the Enterprise Applications team  Support critical service management processes including Incident Management, Problem Management, Change Management, and Application Enhancements  Clearly communicate technical information, system status, and issues to internal stakeholders  Occasionally work after-hours/weekends to support maintenance activities or system issues  Assist, support, and meet departmental goals and objectives  Participate in an On-Call rotation as required  Work standard business hours of 8:00 a.m. – 5:00 p.m. Eastern Time, with availability during these hours required to support business operations and collaborate with internal teams. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. 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Skills and Requirements  Functional Competencies: o Ability to communicate clearly and concisely with both technical and business stakeholders o Ability to communicate effectively with vendors and external partners o Strong customer service mindset with a focus on system reliability and operational excellence o Ability to collaborate with cross-functional teams to troubleshoot and resolve issues o Strong organizational skills, decisive judgment, and the ability to manage multiple priorities o Ability to develop an in-depth knowledge of database environments, system configurations, and operational procedures o Ability to work independently to identify, diagnose, and resolve technical issues  Functional Skills: o Strong analytical and critical thinking skills o Ability to prioritize tasks and manage time effectively in a production support environment o Ability to create and maintain technical documentation o Strong written and verbal communication skills o Knowledge of Unix operating systems and Universe Database administration concepts o Experience supporting mission-critical production systems  Leadership Skills: o Ability to take ownership of assigned systems and responsibilities o Ability to make fact-based decisions o Willingness to share knowledge and support team development  Bachelor’s degree in computer science or related field, or equivalent work experience  5+ years of hands-on experience administering Universe Database environments  5+ years of experience working in Unix/Linux operating systems  Strong experience with Pick BASIC programming  Demonstrated ability to support production systems and resolve complex technical issues  Experience performing database maintenance, backups, monitoring, and performance tuning  Understanding of system architecture and database concepts  Excellent problem diagnosis skills (discovery, replication, troubleshooting, resolution, verification, communication, and escalation)  Ability to multi-task and meet deadlines in a fast-paced environment  Experience supporting ERP with high-transaction environments a plus