Job Description

Join a leading global financial institution at the forefront of technological innovation, where you will be part of a dynamic team of IT Support and Infrastructure System Administrators responsible for automation, integration and Unix Platform Support.  You will primarily provide support for Level 2 and Level 3 support and work on automation/continuous improvement projects.

This is a pivotal team who is shaping the future of our global infrastructure by driving the adoption of infrastructure as code (IaC) and fostering a culture of automation, collaboration, and continuous improvement.

What you will do

Work with multiple hardware and software platforms at an intermediate level. Working with business units to understand and meet information needs, primarily L2 and L3 support

Implement and support hardware, software and telephony systems which provide the infrastructure for Customer Support. Apply extensive, in-depth knowledge, skills, and practices to perform complex assignments

Working with technology organizations and other business partners to anticipate challenges to information flows and develop solutions that ensure reliability

Providing system availability and space to meet the hardware and software requirements for the Customer Support function

Designing, developing, implementing, and maintaining reports and reporting tools for service centers and enterprise partners

What do you need to succeed?

Must Haves:

Minimum of 5 years in IT infrastructure/Support, with at least 3 years working with automation technologies

Experience with enterprise Linux distributions (RHEL, CentOS, Unbuntu

Experience with IaC tools (e.g., Terraform, Ansible, Github)

Experience with Python, Korn/Bourne Shell…

Prior experience working with/maintaining scalable, highly available infrastructure on public clouds (AWS, GCP, Azure…)

Strong interpersonal skills with the ability to troubleshoot issues, escalate when necessary and partner with cross-functional teams (e.g., storage, networking, security)

Ability to be on call once every 5 weeks for one week

Nice to Have:

DevOps Practices: Familiarity with CI/CD pipelines, GitOps, or container orchestration (e.g., Kubernetes, Docker)

What’s in It for You?

Being Impactful: Shape the future of global IT infrastructure at a top-tier financial institution, driving innovation and automation at scale

Mentorship Legacy: Build a lasting impact by developing the next generation of infrastructure and developer talent, fostering a culture of learning and growth

Career Growth: Access to Senior Management visibility, leadership development programs, and opportunities to influence enterprise-wide technology strategies

Collaborative Environment: Work alongside world-class teams in a dynamic, inclusive culture that values diverse perspectives and cross-functional partnerships

Cutting-Edge Technology: Leverage state-of-the-art tools and platforms to solve complex challenges, with resources to explore emerging technologies

Stability and Purpose: Contribute to a mission-driven organization that powers global financial systems, offering stability and meaningful impact

#LI-POST
#TECHPJ

Job Skills

Agile Methodology, Agile Methodology, Atlassian Confluence, Atlassian JIRA, Business Continuity and Disaster Recovery (BCDR), Change Controls, Customer Service, Decision Making, Group Problem Solving, Hardware Infrastructure, IBM AIX, Interpersonal Relationships, IT Systems Management, Linux Bash Scripting, Logical Volume Manager (LVM), Long Term Planning, Network-Attached Storage (NAS), OS Troubleshooting, Patching, Performance Tuning, Python Automation, Red Hat Ansible, Red Hat Clustering, Red Hat Enterprise Linux (RHEL), Red Hat Satellite {+ 7 more}

Additional Job Details

Address:

330 FRONT ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-12-02

Application Deadline:

2026-02-16

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.