Description Are you passionate about creating seamless work authorization processes and supporting employees through complex administrative challenges? Join our dynamic team and play a critical role in ensuring smooth onboarding and compliance for Amazon's corporate workforce. You'll be the go-to expert who transforms complex work authorization procedures into streamlined, employee-friendly experiences. By leveraging your analytical skills and customer service expertise, you'll develop innovative solutions that simplify processes, reduce compliance risks, and enhance our team's operational effectiveness. Key job responsibilities • Act as a subject matter expert for candidates, employees and business partners in the USA and respond to customer queries within SLA. • Create and improve standard operating procedures. • Manage new work customer intakes from various business stakeholders. • Operate and improve standard operating procedures to deliver new hire compliance defect reduction. • Operate and improve standard procedures to deliver an improved employee experience. A day in the life Your day will be filled with meaningful interactions and strategic problem-solving. You'll collaborate with business partners, investigate nuanced work authorization scenarios, and develop clear, comprehensive procedures that support our global workforce. Each challenge you tackle directly impacts employee experiences and organizational efficiency. About the team We are a dedicated group of professionals committed to creating supportive, efficient work environments. Our team focuses on developing robust processes that protect both our employees and the organization. We value collaboration, continuous improvement, and creating meaningful workplace solutions. This role can be based out of Arlington, VA only. Basic Qualifications - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - Knowledge of Microsoft Office products and applications Preferred Qualifications - Experience in conducting investigative work, including claimant, witness, and target employee interviews, investigative data analysis, and production of investigative documentation - Experience developing policies and supporting documentation - Experience maintaining confidentiality in matters involving security or personnel issues in the workplace Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $113,300/year in our lowest geographic market up to $187,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.