Job Title: Sr. Service Delivery Manager Job Description We are looking for a seasoned Operations professional for Vietnam. The identified resource is expected to manage the delivery & operations for a Delivery client. This individual will lead client engagement and will be fully responsible for delivering to client SLAs. He / She will proactively engage / work with all support functions - Hiring, Training, Quality (transactional & process improvement), Finance for success of the account. He is responsible for Employee Engagement, Retention, mapping career paths, employee development and create a culture of ownership amongst staff. He / She will be responsible for financial performance of the account. **Key Responsibilities:** • Service Delivery – achieving all key contractual SLAs • Day to day Client management • Lead all client and internal calls for the process, single point of contact • Direct WFM, Training and other shared services for optimum functioning of account • Single point of contact for all financial decisions regarding the account • Manage attrition and career planning of all employees within span of control • Grow account strategically to increase top line for the organization • Manage and improve profitability of the account • Ensures continuous improvement in service delivery through Process Improvement Initiatives Location: India Thane - G-Corp, Maharashtra Language Requirements: Time Type: Full time2025-06-30 **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**