Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
About the Role
We’re looking for a detail-oriented and analytical professional to join our team as a Sr Representative, Collections. In this role, you will be responsible for managing the full collections lifecycle for a portfolio of accounts tied to a large enterprise client with a network of independently operated businesses. You will work cross-functionally to resolve discrepancies, ensure contractual compliance, and support timely cash flow while maintaining professional and productive client relationships.
What You’ll Do
Manage the end-to-end collections process for a designated portfolio of accounts across multiple entities and billing systems.Perform detailed account reconciliations, identifying discrepancies, researching root causes, and ensuring accurate resolution and documentation.Interpret and clearly explain complex billing structures, invoice details, adjustments, and payment terms to client representatives and independent business owners.Conduct professional and, at times, challenging conversations to resolve payment issues, negotiate payment arrangements, and reinforce contractual obligations.Collaborate closely with internal teams including Billing, Risk, Legal, and Operations to resolve disputes and reconcile complex transactions.Track, analyze, and report on collection performance metrics, escalating high-risk or problem accounts as appropriate.Proactively communicate with key client stakeholders to strengthen relationships and ensure alignment on billing and payment expectations.Identify recurring issues, trends, or inefficiencies and contribute to process improvements that enhance operational efficiency and client satisfaction.Ensure compliance with all company policies, procedures, and internal controls related to collections and financial reporting.Basic Qualifications
Minimum of 3 years of experience in collections, accounts receivable, or billing, ideally in a complex, multi-entity environment.Demonstrated ability to perform detailed reconciliations across multiple systems and entities.Excellent communication and negotiation skills, with the ability to explain complex financial information to non-financial audiences.Strong analytical, organizational, and problem-solving skills with a high level of attention to detail.Preferred Qualifications
Education: University/College degree in business, accounting, finance, or a related field.Experience in fleet management, financial services, or large client billing processes.Proficiency with Microsoft Excel and other Microsoft Office applications.Familiarity with ERP or accounts receivable systems and reporting tools.Current Location: Mississauga. Our Mississauga office will move to 1 Adelaide in Toronto in September 2026.
The hiring base salary range for this position is $54,400 to $74,800 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.
What’s in it for You
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles)
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744. Element Fleet Management also uses AI-assisted tools to help screen and assess applications. These tools analyze information you provide (for example, your rēsumē and screening responses) to identify job-related skills, qualifications, and experience. AI outputs do not by themselves determine whether you advance or receive an offer – they assist recruiters and hiring managers. Final hiring decisions are made by people.