Description The ORT (On the Road) First Mile Regional Manager is responsible for leading and managing the first-mile operations strategy and execution within the designated region. This role focuses on optimizing pickup operations, managing carrier relationships, and ensuring efficient first-mile logistics performance to meet service level agreements and business objectives. Key job responsibilities - Lead and oversee regional first-mile operations strategy and execution - Manage team performance and development for first-mile operations - Optimize pickup network design and carrier capacity planning - Drive operational excellence in first-mile logistics processes - Develop and maintain relationships with carriers and service providers - Monitor and analyze first-mile KPIs and performance metrics - Implement continuous improvement initiatives for pickup operations - Coordinate with cross-functional teams to ensure seamless end-to-end operations - Lead problem-solving efforts for first-mile operational challenges - Manage budget and resource allocation for regional first-mile operations - Drive innovation and process improvements in pickup operations Basic Qualifications - Bachelor's degree or equivalent - Experience with performance metrics and process improvement and Lean techniques - Advanced English - Excellent communication and stakeholder management skills - Experience leading and developing teams in an operational environment Preferred Qualifications - Experience as an acting operations manager, or experience managing large teams across multiple locations and languages - Experience in significant team leadership from a managerial position in the transportation delivery industry, or a similar logistics environment - Operational and/or retail management experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.