Responsible for driving operational excellence and continuous improvement within Shopbop and Zappos fulfillment centers. The role owns end to end execution of under the roof operations including inbound, outbound, and transship processes and develops strategies that improve productivity, quality, and cost performance. The Sr. Program Manager partners with cross-functional teams to optimize labor and material flow, eliminate process defects, and deliver a consistent, high-quality customer experience that aligns with brand and packaging standards.

Key job responsibilities
• Lead fulfillment operations across inbound, outbound, and transshipment activities to ensure safety, quality, and cost targets are achieved.
• Drive strategic improvement programs that enhance operational flow, throughput, and capacity within the fulfillment center.
• Manage EDI and AFT integrations to ensure accurate vendor communication, data integrity, and on-time inbound performance.
• Build strong partnerships with cross-functional business and corporate teams to align strategy, influence priorities, and deliver results across fulfillment operations.
• Own vendor compliance and packaging standards to maintain brand consistency and deliver a premium customer experience.
• Analyze performance metrics to identify gaps, measure program effectiveness, and drive data-based decisions that improve efficiency
• Lead root-cause analysis and corrective actions for fulfillment defects, ensuring sustainable process improvements.