For millions of customers worldwide, the Amazon name is synonymous with delivery – and the Cross-Border Delivery Experience (XB DEX) team provides global customers with innovative ways to get what they want and need, by enabling the choices they make on every order, every day. XB DEX builds, launches, and manages customer-facing products that define the delivery experience for millions of cross-border customers along with the CX features presented to them every day from Search through Checkout. Together, XB DEX is changing how customers experience delivery – from the speed, convenience, and selection features they see on the site every day, to launching delivery benefits and new programs for customers around the world.

What will you do?
As a Senior Product Manager, you will lead new, large initiatives to define the long-term strategy and vision to meet evolving customer needs. You will handle complex product development and business management scenarios, proactively identifying gaps/opportunities to then develop a suite of products to solve the problems.

The ideal candidate has a strong supply chain and product management background combined with a solid understanding of current technologies. S/he can develop and drive high-level strategic initiatives but also roll up their sleeves, dig in and get the job done. Strong business judgment, ability to influence cross-functional teams, customer-centric and creative mindset with strong analytical skills are essential. This opportunity requires excellent product management, prioritization, and communication skills, as well as the ability to navigate ambiguity

Key job responsibilities
Define a data-driven product vision, develop business cases, requirements, and prioritize competing opportunities.
• Work directly with engineering to build exceptional products and manage annual roadmap.
• Understand customer (external and internal) needs, define clear requirements and execute to high expectations in a fast-paced environment.
• Interact with stakeholders at multiple levels and in multiple locations, working with business, operations, tech and BI teams to define and deliver solutions.
• Anticipate bottlenecks, provide escalation management, and make tradeoffs to balance business needs versus technical or operational constraints.

Key job responsibilities
As a Senior Product Manager - Technical, you will own the strategy and execution of one of the product charters within the Translation Services space. You will partner with stakeholders across the business -- content owners, localization program managers, and translators -- to understand their biggest problems and opportunities, then build a backlog of features to address those problems. You will work closely with one or more software development teams to define and build those features, then measure the features' ability to successfully meet your stakeholders' needs. You will own the following deliverables: documentation of your product's vision; assessment of entitlement and ROI for your product roadmap; feature requirements and user stories; experimentation set-up and analysis; and release notes. You must be able to be deeply connected to the customer experience, product details, and success metrics, yet be able to zoom out to the 10,000-foot level to understand how your charter fits into the broader Translation Services ecosystem and Amazon as a whole.

A day in the life
There may not be a typical day. One day you may be leading a vision workshop or presenting to a VP, and the next day conducting a deep dive into a customer anecdote or collaborating with your software development and UX Design partners to build a feature. But what is consistent is always have your charter’s goals and progress top of mind, driving clarity and stakeholder alignment, and looking around corners to anticipate problems that may affect individual or team outcomes.

About the team
The team consists of Product Managers, Program Managers, and Software Developers located in Seattle, Barcelona, and Hyderabad. The central team builds end-to-end translation technology, optimizing the quality and cost of translations across all of Amazon's content. We build state of the art translation technology: traditional and LLM-based machine translation, computer-aided translation, translation memories and term bases, LLM-based QA, dynamic workflow/routing decisions, etc.) to streamline productivity and ensure consistent quality.