Description In the Worldwide Returns & ReCommerce (WW R&R) group at Amazon, we are dedicated to ‘making zero happen’ – zero cost of returns, zero waste, and zero defects – to benefit our customers, company, and environment. We are an agile, inclusive organization that constantly innovates to create long-term value by investing in our people and our planet, not simply focusing on the bottom line. WW R&R includes business, product, operations, data, and software engineering teams, who together manage the lifecycle of returned and damaged products - and the corresponding returns customer experiences. In WW R&R, you will partner across these teams to improve the customer returns experience; and reduce defects, waste, and cost in reverse logistics processes. You will be a leader, a builder, and an owner, collaborating cross-functionally with technical, operations, and business teams to design scalable and automated solutions to customer problems. Returns Execution CX is an initiative of WW R&R that is dedicated to ensure Amazon fulfils the refunds or replacements customers chose for a return at the earliest possible; optimize the corresponding policies for the best CX and communicate the same contextually upfront. Additionally, we strive to build a strong enforcement function to mitigate risk & avoid policy abuse. In this role, you will: - Create vision, product strategy, roadmap, and execution across a suite of return policy products to improve customer trust and CX - Develop worldwide features with huge customer-facing and financial impact - Work with technology, customer service, returns operations, retail, etc. to develop a comprehensive solution to enforce and implement returns policy and preserve CX. We're looking for someone who has a passion for working in a cross-functional environment, strong communication skills (verbal & written) in addition to proven product management experience. Join us if you want the opportunity to make a big impact in a quickly growing team that can make a big difference in the customers' journey with Amazon. Amazon is Earth’s most customer-centric company and in WW R&R, the Earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce. Key job responsibilities In this role, you will: - Create vision, product strategy, roadmap, and execution across a suite of return policy products to improve customer trust and CX - Develop worldwide features with huge customer-facing and financial impact - Work with technology, customer service, returns operations, retail, etc. to develop a comprehensive solution to enforce and implement returns policy and preserve CX. Basic Qualifications - 5+ years of product or program management, product marketing, business development or technology experience - Bachelor's degree or equivalent - Experience owning/driving roadmap strategy and definition - Experience with end to end product delivery - Experience with feature delivery and tradeoffs of a product - Experience as a product manager or owner - Experience owning technology products Preferred Qualifications - Experience in influencing senior leadership through data driven insights - Experience working across functional teams and senior stakeholders - Master's degree or equivalent Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.