Our team’s mission is to look around corners for innovations meaningful for Amazon customers. We obsess over ideas, activities, and trends that could be differentiating for customers. We bring those ideas to teams across Amazon to ideate and invent.
Amazon is looking for an experienced, talented and detail oriented individual to join our Customer Experience and Business Trends team. The right candidate will have a passion for identifying opportunities to improve customer experience and assessing the landscape for innovations, demonstrate analytical thinking, problem-solving skills, and strategic thinking, have experience influencing and earning the trust with senior stakeholders and driving business teams to take action, have a strong sense of urgency and commitment, and possess remarkable creativity and excellent business judgment.
In this position, you will innovate, build new methodologies to generate insights, and make recommendations to senior leaders and drive actions that directly impact our current and future customers.


Key job responsibilities
• Explore potential business opportunities and translate them into concrete hypotheses and analysis requirements
• Identify opportunities for our customers, and influence Amazon to improve and invent both existing and future CX.
• Deliver large and complex studies, including scoping, designing methodology, collecting and analyzing data, and presenting recommendations to international senior management
• Build strong relations with stakeholders to understand their challenges and priorities, define research roadmap, and drive actions through insight delivery
• Support hiring and onboarding of new team members and contribute to our high performing culture
• Share best practices and results: Partner with colleagues across our global team to identify areas for collaboration, drive continuous improvement and incorporate best practices


About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).
Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds – including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.