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The department of Pediatrics has an exciting opportunity for a full-time Sr. Practice Manager (H) to work on the UHealth campus. The Sr. Practice Manager (H) directs and maintains all aspects of the daily activities of the practice for its successful operation, which includes the efficient and timely scheduling of patients for clinics and surgeries. Moreover, the Senior Practice Manager (H) develops, trains, coordinates, and recruits personnel for the practice to ensure that all offices are properly staffed and operational.  Additionally, the incumbent supervises scheduling support staff for physicians to ensure patient access and satisfaction, and effective and efficient coordination of out-patient appointments.

CORE JOB FUNCTIONS

Manages and coordinates the activities of office and clinic personnel.Approves time and attendance documents.Oversees recommendations for hires, transfers, promotions, and terminations, and trains and evaluates all positions for the practice.Maintains and adjusts job descriptions for department staff.Sets goals and objectives for support staff and evaluates their performance.Trains or facilitates the training of personnel within the assigned division(s).Participates in customer service and leadership training. Attends University meetings regarding UCare, Epic implementation, HIPAA compliance, and third-party payor contracts.Develops and implements an inventory control system for supplies and materials required by the practice.Oversees employee, patient, and physician relations and problem resolution as it occurs in the offices.Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.

Department Specific Functions

Supervises, directs, and coordinates, assignments for Mailman Center clinics.Trains, develops, and empowers Mailman Center clinical support staff to effectively perform their jobs.Prepares periodic clinical productivity and fiscal reports utilizing Epic Slicer Dicer, and records for management or outside agencies, including revenue cycle reports.Monitors daily patient volumes, provider to support staff communications, insurance verification and billing to ensure smooth clinical operations, trouble shooting as needed.Collaborates and coordinates with Central Insurance Verification (CIV), Central Business Operations (CBO), Billing Compliance, andMakes suggestions to Clinical Program Director and Mailman Center leadership on process changes that will improve overall clinical performance.Works in collaboration with the Pediatrics Department and UMMG to lead new provider credentialing and enrollment, as well as current providers recredentialing.Meets with clinical providers on a regular basis to review clinical flow, support needs and productivity.Assists in preparing for and leading monthly Mailman Center Clinical Provider & Support Staff meetingsMaintains and develops, as needed, clinical support staff Standard Operating Procedures (SOP) & clinical policies and procedure documents

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Bachelor’s degree in relevant field requiredMinimum 5 years of relevant experience required

Knowledge, Skills and Attitudes:

Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.Teamwork: Ability to work collaboratively with others and contribute to a team environment.Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:

Full time

Employee Type:

Staff