**Role: Senior Manager, CX Strategist** **Duration: 12 Months** **Location: Remote** **Rate: $65/hr.on W2** **ROLE SUMMARY** The Senior Manager, CX Strategist supports the creation and execution of customer experience strategies for priority enterprise programs. Our role is to ensure we embed customer insights to define opportunities and vision to drive impact for patient / caregivers, health care providers, consumers and more. We are relentlessly focused on delivering measurable, positive outcomes. We expect demonstrable experience in achieving results via customer experience frameworks, including problem framing, landscape assessments, service design, journey mapping, VOC, data synthesis, visioning and facilitation. We work collaboratively with a cross-functional team of business partners, designers, researchers, engineers, and product owners. **ROLE RESPONSIBILITIES** + Guide stakeholders to reframe requests to focus on customer needs rather than technologies or pre-established solutions + Develop North Star vision and corresponding strategies based on customer and market insights and business priorities + Synthesize large amounts of data, insights and feedback to identify trends and opportunities + Build customer journeys via our journey management platform, to actively identify, track and optimize experiences over time + Collaborate with cross-functional teams – design, research, measurement, etc. – to deliver on shared goals and outcomes + Manage stakeholder expectations and ensure delivery excellence. Ability to influence others through dynamic storytelling and executive presence. + Embed innovation and experimentation methodologies to drive novel approaches for desired outcomes and experiences. + Leverage AI to accelerate delivery and scale of CX opportunities + Help to define Objectives / Key Results (OKRs) for customer experience programs, tied to business metrics. + Actively evolve subject matter expertise based on the dynamic pace of change. + Provide training / guidance to team on customer experience frameworks. Mentor junior team members. **BASIC QUALIFICATIONS** + Bachelor’s degree required, preferred in Marketing, Design, or Business + 5-7 years relevant experience in customer experience, service design, journey management. Experience in healthcare, consumer goods, financial and/or pharmaceutical industry preferred, but relevant other industries considered. + Demonstrated ability to deliver results based on recommended strategies. + Experience facilitating workshops to drive alignment and decision-making, ideation and prioritization. + Demonstrated ability to manage complex projects and cross-functional teams. + Excellent communication skills and the ability to indirectly influence key partners and stakeholders + A get-it-done, innovative and entrepreneurial mindset, able to meet deadlines. + Comfortable with ambiguity, fast-moving environment. + Highly collaborative and team player **PHYSICAL/MENTAL REQUIREMENTS** - Coordination with other staff to leverage shared services. - Strong analytical, writing, presentation and facilitation skills. - Must be able to communicate effectively orally and in writing with internal technical staff, management and vendors. - Able to balance multiple project initiatives. - Generation of appropriate documentation: project plans, strategy models, user journeys, service design blueprints, impact analysis, prioritization models. - Demonstrated effective organization and time management. - Demonstrated ability to deliver results under aggressive schedules. - Ability to work independently and with minimum supervision. NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS Up to 10% local travel required. National and International travel may be necessary. If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.