The Senior Manager - Business Quality Assurance (BQA) is a strategic leadership role responsible for driving comprehensive quality excellence and continuous improvement initiatives across Retail Business Services (RBS). This position leads the transformation of RBS into a benchmark organization for business excellence at Amazon through systematic mechanisms.
The role encompasses Business Quality Assurance (BQA) to ensure input and output metrics correlate to program impact. The position requires deep expertise in program management, business impact analysis, and cross-functional leadership to drive excellence while protecting RBS credibility and stakeholder trust.


Key job responsibilities
Key responsibilities include leading business quality assurance programs that audit RBS processes using multiple data sources, conducting business impact analysis to validate metric correlations, implementing priority matrices for objective scenario ranking, performing root cause analysis with scientific validation, and partnering with business units on solution implementation and continuous tracking.

A day in the life
• Review weekly quality metrics, business impact analysis dashboards, and program performance indicators across RBS
• Analyze defect identification pipeline using multiple data sources and validate metric correlations for critical programs
• Meet with cross-functional partners (Finance, Operations, Technology, Business Units) to align on strategic quality initiatives
• Lead weekly business reviews with senior leadership, presenting BQA program performance and benchmark metrics
• Conduct deep-dive sessions on underperforming initiatives using priority matrices and root cause analysis
• Collaborate with business units on CAPA implementation and continuous improvement tracking
• Analyze escalation management data and implement preventive measures for recurring issues