Job Title: Sr. Manager, Training & Quality Job Description + Responsible for managing team of QMs & Training Managers + Frond end client meetings and reviews + Ensure Top 2 boxes on Client VOC + Data analysis and making designated reports/decks + Client & stakeholder management + Communication to heighten awareness and focusing on importance of positive customer experience + Making recommendations and driving improvement + Ensuring that internal policies, procedures, and compliance regulations are being followed + Drive CNX digital training strategy + Focus on Speed to readiness of New Hires Location: MYS Kuala Lumpur Nu Tower 2 Language Requirements: Time Type: Full time2025-07-07 **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**