Job Description As a Senior Manager, Title, you’ll be part of a collaborative team focused on delivering a seamless, integrated home financing experience for our customers and partners. This organization plays a critical role in company's mission to make it easier to move by simplifying how customers buy and finance their homes. This role sits within our mortgage operations organization and will partner closely with leaders across Fulfillment, and our India hub to ensure that our title operations are efficient, high-quality, and scalable. You’ll lead a growing team focused on delivering timely, accurate title work that helps our customers close on time and with confidence. This is a high-impact leadership role responsible for standing up and leading our Title operations function, with a particular focus on our India-based title team and its integration with US stakeholders. You will own the people leadership, operational strategy, and continuous improvement of title workflows that support our purchase-focused mortgage business. Reporting into a senior operations leader, you’ll build and lead a team, define and refine processes, and use data to drive performance across quality, speed, and customer experience. This is an opportunity to build and scale the title function as a core part of our end‑to‑end mortgage experience, partnering cross‑functionally to remove friction for customers, LOs, processors, and closing teams. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements 5-7+ years in mortgage operations, title/settlement, or closely related functions At least 2+ years leading teams in a high-volume, process-driven environment Deep understanding of title products, reports, and curative work, including common title defects, closing requirements, and how title integrates with the mortgage process from application to funding Proven track record using data and metrics (e.g., SLA adherence, cycle time, error/defect rates, rework, escalations) to run the business, diagnose issues, and drive continuous improvement Demonstrated ability to navigate ambiguity and build new processes from the ground up while maintaining a strong focus on customer, partner, and compliance outcomes Familiar with mortgage systems and tools (LOS, title platforms, vendor portals, etc.); able to quickly learn new technologies and drive adoption across the team Strong people leader and coach, skilled at building teams, providing feedback, running 1:1s, and creating development plans that elevate individual and team performance Able to align stakeholders and keep multiple workstreams moving in parallel in a global/remote environment Excellent communication and stakeholder management skills; able to translate operational details into clear updates and recommendations for senior leaders Prior experience standing up or scaling a title function, shared service center, or offshore/nearshore operational team Experience managing or working directly with third-party title/settlement providers or centralized title platforms Knowledge of US mortgage regulations and compliance considerations impacting title and closing Experience working within a FinTech or high-growth environment where processes and tools evolve quickly