Position Purpose:

The Sr. Manager, Rental Operations will be responsible for leading a team to drive Rental profitability through operational excellence and process improvement across stores and the Rental field team.  The Sr. Manager will own the development and implementation of robust field engagement and training strategies to drive consistent execution of best practices across the Rental organization.  This role will also be responsible for providing comprehensive communication support to drive consistent messaging and knowledge across the stores and field teams.  This position will define and offer targeted support to outliers and address business performance opportunities by identifying root causes and implementing corrective action plans to improve overall performance and efficiency.  Finally, this role will play a critical part in implementing new initiatives and processes across the business to support the future growth of the organization. 

Key Responsibilities:

Drive large cross-functional projects focusing on bringing value to Home Depot through store operations process improvementLiaison with internal and external clients, operations staff, senior management/officers and others affiliated with project teamCreate and maintain multiple project work plansManage issues and roadblocks faced during life of project and ensure issues are resolvedPartner cross-functionally with Operations process teams and all other SSC functional areas in driving change within Home DepotUse high-level strategic thinking to see the big picture, solve multi-faceted problems, understand the fundamental parts of the problems throughout the organizaiton at all levelsIdentify new, effective processes that are likely to add value to the stores bottom lineDetermine goals, direction and action steps necessary to maximize short-term and long-term success of projects in departmentsAbility to select, retain and motivate high caliber cross-functional staff including direct reports and full-time resources committed to project from other functional areasIdentify and correct key operational areas of improvement within Home Depot's core business.

Direct Manager/Direct Reports:

Direct and indirect reports include 5-10 managers/supervisors/analysts from within Operations and dedicated from other functional areas.Reports to Sr. Director Rental Strategy & Operations

Travel Requirements:

Typically requires overnight travel less than 10% of the time.

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.Under constant pressure to continuously meet tight deadlines, demanding quotas and/or must regularly deal with difficult situations.

Minimum Qualifications:

Must be eighteen years of age or older.Must be legally permitted to work in the United States.

Preferred Qualifications:

No additional qualifications

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

No additional education

Minimum Years of Work Experience:

6

Preferred Years of Work Experience:

No additional years of experience

Minimum Leadership Experience:

None

Preferred Leadership Experience:

None

Certifications:

None

Competencies:

Strong understanding of Operations and/or field knowledgeProven track record in managing projectsAbility to influence others cross-functionallyStrong quantitative, analytic and business accumen skillsStrong critical thinking and decision making abilityBroad, strategic, original thinking to resolve complex problems