Job Title:

Sr. Manager, Operations

Job Description

The Sr. Manager, Operations is responsible for coaching and supervising a group of Managers and Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.

Responsibilities:

The resource should have Operational Excellence to build and manage large process (400+ resources). The person should have the ability to work in a high growth environment.The resource should have in depth knowledge of managing operations metrics – depth and widthThe resource would be responsible for end to end service delivery with high customer engagement with complete P & L responsibility - client relationship management/ costs /budgeting/quality and process efficiencies/ work force management and other support functions to operationsThe resource would be responsible for maintaining a strong customer relationshipThe resource would be responsible for managing a team of seasoned & tenured first liners & balance the team dynamics by providing thought & action leadershipShould have handled large teams in HC process with in depth HC knowledge of payer and provider businessShould be able to scale up and provide leadership to teams as the centre grows – HC to non HC business

Desired Skills:

Should have handled P n L responsibilityRelevant exposure and depth Operations Delivery/ quality / transition etc. (depth of process know how)Ability to think out of the box - strategic thinkingVery high focus on implementation - essential for process delivery as per SLAs/ SOWsAbility to interact and manage multiple customersShould be AnalyticalPreferred from 3rd party BPOAbility and proven track record to manage large teams effectivelyGood project management skills

Location:

MYS Cyberjaya

Language Requirements:

English

Time Type:

Full time2025-08-01

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents