Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$76,800 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

Building a World-Class, Diverse and Inclusive Technology Team at TD

We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD's technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.

TD IT Application Support covers business segment CIO technology areas or shared services technology functions. These experts interact closely with those within the Infrastructure Technology Solutions space. With a heightened focus on developing, implementing standard support models and processes using industry best practices, this role is responsible for production support, troubleshooting incident and problem management, service transition, IT change management and deployment and deployment management.

There's room to grow in all of it.

Job Description About This Role

 We are looking for a Deployment Lead to join the Enterprise Release Management team. The role will enable future product/service development, scalability, and innovation. As the Deployment Lead, you will partner with technology and business teams, as well as vendor to create and manage the end-to-end scope for project deployments in the Pat and Prod environments. The ideal candidate will focus on efficiency and reliability whilst supporting delivery teams in meeting their objectives and timelines. You will also be responsible for the change process to ensure that you are adhering to enterprise and industry standards at TD. We hope you'll be inspired both by the work we do and the people who make it all happen.

Specifically, the role will require strong aptitude in the following areas:

Creating and managing end-to-end deployment plans for scheduling, planning, and controlling the deployment process

Integrating deployment management practices into delivery process with objective of offering reliable, repeatable IT services, at appropriate service levels

Ability to convert the technical expertise to recommendations pertaining to efficiency, reliability, scalability, and security; drive best practices, and engage with planning, evaluating, operationalizing, and reporting deliverables. Successful candidate must be able to show they are ready to think and act as an owner, and drive consensus and decisions among stakeholder in pursuit of technical integrity

Establishing infrastructure for tracking and monitoring all relevant updates and changes, and efficiently converting the information into reporting, recommendations, schedules and decisions

Providing trusted and reliable communication and reporting with confidence that all information is comprehensive, accurate, and confirmed

Managing correspondence with clear articulation of impacts

Providing subject matter expert guidance and advice to the IT Support segments, and participating in development of remediation and collision avoidance strategies

Identifying and educating on control and communication failures to help prevent issues going forward

Providing updates to senior leadership on accomplishments and opportunities

Protecting the interests of organization through identification, management and escalation of risks and dependencies

Being proficient with IT workflow and collaboration tools, such as Service Now, JIRA and Confluence. Be able to independently create and manage work items in the tools as required

Being professionally familiar with Agile, Waterfall and hybrid delivery models to understand and align with multiple teams working in different paradigms

Understanding of the DevOps and continuous delivery principles and practices

Job Requirements:

What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:

Bachelor’s degree in Computer Science or related field

5+ years of previous deployment, ITS or IT project management experience, (Formal training and solid understanding of project management principles preferred)

8-10 years of experience in information systems operations environment in service management, systems analysis, or development

Advanced knowledge of software development and service management lifecycles

Demonstrated ability to coordinate cross-functional work teams toward task completion

Demonstrated effective leadership and analytical skills

Well-developed executive communication skills (both written and verbal)

Highly proficient in development of resolutions, plans and strategies for operational advancement.

Sound management techniques, experience in problem resolution and development of strategies for operational improvement.

Drive to enhance your knowledge and expertise by staying abreast of industry and business trends.

Department Overview:

This position is part of the Enterprise Deployment Management and Governance group, with responsibilities to directly contribute to environment and platform stability through alignment to Bank's IT Policy, while simultaneously enabling Business and Technology to achieve mutual goals in safe, compliant, and efficient manner. The team achieves this through Change Management, Data Integrity, IT Support, Deployment and Deployment Management, and Reporting and Analytics working in tandem.

KEY ACCOUNTABILITIES

CUSTOMER

Perform controlled resolution of incidents and problems including prioritization and escalation liaising with business and technology partners as appropriateService applications / systems and provide a level of application/ systems/ operational availability that meets or exceeds established standards/service levels, while minimizing operational riskPartner with key stakeholders to schedule packaging and release new applications in a timely manner; reduce change execution times by planning implementations with parallel work streamsContinuously strive to improve the stability of production environment by partnering closely with key stakeholders on setting up, maintaining and monitoring applications/systems, ensuring availability targets are metProvide effective day-to-day support for applications/systems through accurate problem identification and timely resolution of production issues; perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfactionPartners with relevant teams to schedule packaging and release new applications in a timely manner; reduces change execution times by planning implementations with parallel work streams where possibleEnsure timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution; communicate project status and provide timely escalation of issues to ensure project objectives are metDeliver effective and defect-free support (application, software and/or operations), researching system issues / opportunities, overseeing the execution of recommendations and maintaining accurate documentationInteract with clients to provide quality service/solutions consistent with objectives and client requirementsDesign, review, and integrate all application requirements, including functional, security, integration, performance, quality, and operationsIdentify and address application and data issues and cross-capability and cross-release issues that affect application integrityConsult with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to own area Schedule changes to supported components in accordance with the approved change management procedures; implement changes with proper testing, stakeholder signoff, monitoring and with minimal impact to the businessMay develop a working relationship with 3rd party vendors as required to fulfill support requirementsAct as partner in scheduling, packaging and releasing new applications and manage all application releases according to approved governance and gating criteriaDevelop understanding of technical aspects of project / break-fix development related to the application and provide advice/guidance to Developers and Solution DesignersResponsible for incident management (2nd level), monthly maintenance, state of health monitoring, and SLA maintenanceProvide effective day-to-day production support for applications through accurate problem identification and timely resolution of production issuesPerform incident management role (communicator, tracker, escalator, driver, etc.) for outages; communicate to clients during service outagesImprove stability of the production environment by assisting in setting up, maintaining and monitoring applications/system

SHAREHOLDER

Monitor system lifecycles, ensuring specifications and functionality support business objectives and architecture decisions, undertaking re-development, as requiredMay monitor the performance of the environment by using meaningful metricsProvide Disaster Recovery support by assisting in defining / reviewing disaster recovery plans and by participating in testingAssess and analyze optimization opportunities to the operational environment to improve performance and/or resource utilizationEnsure effective change management discipline is useAdhere to existing processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as requiredFollow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)Identify/implement process improvements to enhance revenue, customer experience and/or reduce costsComply with well-defined enterprise technology delivery practices and standards and project management disciplinesMake effective use of the cost management processes in place in own unitContinuously enhance knowledge/expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/deliveryKeep current with industry and/or business trendsMay perform testing according to test plans, monitor and report on results, and work with others on problem resolutionAs required, support the development of business cases, RFI/RFP and service level agreements with vendors/suppliers consistent with IT requirements/guidelines

EMPLOYEE / TEAM

Work effectively as a team, supporting other members of the team in resolving critical service issuesPrioritize and manage own workload in order to deliver quality results and meet timelinesSupport a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.Participate in knowledge transfer within the team and business unitsIdentify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team

BREADTH & DEPTH

Works independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/ educate othersSubject matter expert and consults with clients, team, and/or project team to provide technical guidance and highly complex troubleshooting/problem resolutionLeads the support of highly complex and/or comprehensive applications/systems and/or business linesIdentifies root causes and implements targeted and controlled remediation plansMay administer business applications in co-ordination with appropriate stakeholdersReviews, participates and implements proceduresResearches industry standards, best practices and new innovations in technology and makes recommendationsGenerally reports to a Manager or Senior Manager

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet