Job Description Insight Global is seeking a highly experienced Hardware Quality Engineer to lead quality strategy, validation efforts, and continuous improvement across our cloud connected access control hardware portfolio. This role works closely with engineering, operations, and overseas manufacturing teams to ensure exceptional reliability, performance, and customer experience for our IoT and video based products. The engineer will drive system level test planning and execution, define and maintain hardware quality metrics, and support product development with strong cross functional communication. They will collaborate closely with customer support, software, and hardware engineering groups to resolve issues, enhance processes, and uphold high standards throughout the product lifecycle. This position is ideal for a proactive, highly organized individual who thrives in a fast paced, entrepreneurial environment and can balance multiple priorities while communicating effectively with diverse stakeholders. The role is fully onsite in Culver City, CA- a centrally located and highly walkable hub on L.A.’s Westside. A day-to-day overview is below! • Help establish and maintain the company's hardware quality metrics, standards, and specifications for IoT and video products. This includes defining acceptable failure rates, cosmetic standards, and performance benchmarks. • Help create a long-term plan for quality improvements, including the adoption of new testing technologies, process enhancements, and quality systems. • Proactively Identify quality risks during design and manufacturing; drive mitigation plans across engineering and supplier teams. • Implementing, managing, and continuously improving the QMS (e.g., ISO 9001). This includes documenting all quality-related procedures, from component inspection to final product testing. • Analyze quality data (factory yields, field failures, RMAs, customer feedback) and use SPC and analytics tools to drive actionable insights and report KPIs. • Managing quality for products in the field, including leading failure analysis (FA) on customer returns (RMAs) and managing any component changes or obsolescence issues. • Overseeing the development and execution of test plans to validate product performance and reliability. This includes environmental testing (temperature, humidity), mechanical stress testing (drop, vibration), and characterization of critical components like camera sensors and wireless modules. • Serve as the primary quality interface with contract manufacturers—conduct audits, review performance, and partner on process control and yield improvement. $140,000 to $160,000 per year annual salary. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role include Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. 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Skills and Requirements • Bachelor’s degree and 10+ year background in hardware quality assurance • 7+ year background in IoT and/or video-based hardware testing practices including sensors, wireless modules, embedded systems, or cloud connected devices. • Hands on experience testing both white box and black box hardware, covering NPI, EVT/DVT/PVT, and hardware engineering. • Comfort with data analytics (aggregating and interpreting quality data) • Strong ability to debug, root cause, and resolve failures and turn into actionable solutions • Ability to understand and articulate electrical design principles, mechanical failure modes, and hardware risk to cross functional engineering and manufacturing teams. • Experience working on quality control processes for overseas manufacturing and domestic RMAs, creating structure and change management for continuous improvement • Familiarity with JIRA, and TestRail • Demonstrated ability to create and improve quality processes, including feedback loops between manufacturing, engineering, and field support. • Advance working knowledge of Google Spreadsheets, Excel, or Tableau • Bachelors Degree in a STEM related field/Engineering Discipline • Experience in defect tracking and FMEA • Background in medical hardware/devices, IoT hardware, Security hardware, or Wearables/sensor-rich devices • Familiarity with Quality Management Systems (e.g., ISO 9001), Supplier audits/manufacturing process reviews, or Failure analysis tools (FA labs, X ray, oscilloscopes, DMMs, etc.)