Description As an AR Collections Analyst, you will support Amazon’s strategic customers to identify and resolve billing issues, reconcile accounts and drive monthly collection targets. A successful individual will be self-motivated—someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross-functional relationships and demonstrate exceptional organizational skills and attention to detail. You will earn trust with our customers to facilitate timely payment. Amazon seeks a Collection's analyst with at least 2+ years F&A experience in a large customer-oriented corporate environment. This role will require for the successful candidate to: - Manage a portfolio of customer receivables and work to maximize Amazon’s cash flow by solving customer payment issues. - Full cycle of accounts receivable past due balances, including: research, analysis and account reconciliations. - Calling customers and scheduling resolution sessions to understand the procure-to-pay cycles of our customers. - Managing and resolving invoice discrepancies to ensure timely and accurate receivables. - Managing internal and external Accounts Receivable inquiries. - Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information. - Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR. - Understand the pain points of customers and solve our customer’s problems. - Providing prompt, efficient, detailed, customer-oriented service to customers. - Escalating when appropriate to direct manager and/or senior leaders. - Keeping detailed notes, task creation and reminders in our collections tools. - Acting as the Voice of the Customer for our top tier customers and Sales Teams, reporting and acting on observed areas for improvement. - Actively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience. - Analyze trends and suggest process improvements. - Perform other projects and duties as required. Working Conditions: - Normal Office Environment. - Report daily to the Pasay office. - This role will primarily be reporting on a night shift and may also be requested to be on shifting schedule from time to time. - Work during Holidays as may be required by the Company. - May be asked to render overtime on critical and peak times as may be required by the Business. Basic Qualifications - Bachelor's degree in Accounting, Finance, Business Administration, or related field - 2-4 years of experience in accounts receivable, collections, or credit management - Experience working with distribution channels, resellers, or B2B customers preferred - Proficiency in Oracle, SAP, or similar ERP systems - Advanced Microsoft Excel skills (pivot tables, VLOOKUP, data analysis) - Experience with accounts receivable aging reports and reconciliation - Knowledge of billing systems and cash application processes - Strong understanding of AR processes including invoicing, collections, and dispute resolution - Ability to manage high-volume portfolios with multiple stakeholders - Experience in credit analysis and risk assessment - Knowledge of payment terms, credit policies, and collection strategies - Excellent written and verbal communication skills for interacting with external partners - Proven ability to build and maintain relationships with resellers and distributors - Strong negotiation skills for payment arrangements and dispute resolution - Ability to escalate issues appropriately and work cross-functionally - Analytical & Problem-Solving - Strong analytical skills to identify trends, risks, and opportunities in AR aging - Ability to investigate and resolve billing discrepancies and payment issues - Data-driven approach to prioritizing collection activities - Process improvement mindset to enhance efficiency - Familiarity with Amazon Leadership Principles, particularly Deliver Results and Earn Trust - Ability to work in a fast-paced, metrics-driven environment - Experience with automation tools and process optimization preferred Preferred Qualifications - MBA or Master's degree in Finance, Accounting, or related field - 5+ years of progressive experience in accounts receivable management with demonstrated success in high-volume, complex distribution environments - Proven track record of reducing DSO (Days Sales Outstanding) by 15%+ and improving collection rates in multi-million dollar portfolios - Expert-level proficiency in Oracle Financials, SAP S/4HANA, and advanced automation tools (RPA, AI-driven collection platforms) - Demonstrated ability to design and implement scalable AR processes that support rapid business growth across multiple geographies - Experience managing international AR operations with knowledge of cross-border payment mechanisms, foreign exchange risk, and regional compliance requirements - Advanced data analytics capabilities using SQL, Tableau, or Power BI to drive predictive insights and proactive risk mitigation - Proven success in negotiating complex payment terms and credit agreements with Fortune 500 distributors and resellers - Track record of building strategic partnerships with external stakeholders that resulted in improved payment performance and reduced dispute cycles - Experience leading cross-functional initiatives involving Finance, Sales, Legal, and Operations to resolve systemic AR issues - Demonstrated ability to influence senior leadership through data-driven storytelling and executive-level presentations - History of mentoring junior team members and driving team capability development - Experience implementing or optimizing AR technology solutions (e.g., cash application automation, dispute management systems) - Proven ability to thrive in ambiguous, fast-paced environments while maintaining accuracy and attention to detail - Strong business acumen with ability to balance customer relationships with financial objectives and risk management - Certification in credit management (CCE, CBF) or Six Sigma/Lean process improvement methodologies - Demonstrated ownership of end-to-end AR processes with measurable impact on working capital optimization Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.