Position Summary:
As Senior Director of Home Services Online and Product Organization, this leader is responsible for shaping and executing the overarching vision for The Home Depot’s Home Services digital experience. Unlike traditional e-commerce, this role requires expertly integrating digital and in-person touchpoints, ensuring that customers, associates, and service providers remain coordinated throughout the entire service journey. Success depends on a deep understanding of service business operations, customer expectations, Home Depot associate needs and service provider operations. This leader must unify the digital experience across internal teams, third-party applications, CRM, and ERP platforms, navigating complexity and ambiguity to transform business challenges into a strategic product roadmap that drives growth.

Key Responsibilities
 

30% Strategy & Execution: Shape and execute the vision and roadmap for the Home Services digital experience, optimizing the full customer, associate, and service provider experience. Use journey mapping and competitive benchmarks to identify pain points.  Leverages this approach to and prioritize, sequence and execute high-ROI solution roadmap that drives growth.30% Planning & Alignment: Deliver results by leading functional teams balanced teams and business leaders to achieve results. Continuously analyze and optimize customer, associate and service provider behaviors to drive growth. Ensure efficient team operations, monitor performance metrics, and maintain executive alignment.20% Strategic Communication: Leads complex discussions with clear presentations and comprehensive journey maps tailored to diverse audiences, ensuring effective stakeholder alignment and executive decision making.10% Monitor emerging trends, technology, consumer and industry patterns.10% Lead, teach, coach and train direct and indirect reports
 

Core Competencies
 

Strategic & Innovative Thought Leader: Thinks end-to-end and innovates for growth.Results-Oriented: Drives results through cross-functional planning and alignment.Adaptable Leader: Leads effectively through ambiguity and evolution.Strategic Communicator & Organizational Savvy: Facilitates complex discussions and decision making with well-organized presentations and journey maps consumable for different audiences.

Useful Technical Skills & Business Acumen
 

Product & User-Centered Design: Expertise in building digital products and a deep understanding of user-centered design principles and journey mapping.Data-Driven Growth: Highly proficient in using data analytics, A/B testing, and traffic analysis to optimize user experience and drive growth.Technical Acumen: Strong knowledge of the software development lifecycle (Agile/Scrum), system architecture (APIs, cloud computing), and the ability to act as a "technical translator" between teams.Application of AI/ML & Emerging Technologies: Strategic understanding of how to apply AI and Machine Learning.Strong leadership with a proven track record of building and scaling high-performing teams with diverse thinking.Strong business acumen with a solid grasp of business case development and ROI analysis.

Reports to: Vice President Strategy & Operations

Travel Requirements:  Typically requires overnight travel less than 10% of the time.

Physical Requirements

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications

Must be eighteen years of age or older. Must be legally permitted to work in the United States.

Preferred Qualifications

Deep expertise in e-commerce or services-based platforms.Strong business acumen with a solid grasp of business case development and ROI analysis.Working knowledge of Microsoft Office Suite, Tableau, presentation software (e.g., Microsoft PowerPoint), and analytical/statistics software (e.g., SPSS, SAS, R, Stata).Demonstrated ability to collaborate and work effectively with cross-functional teams.Ability to draw accurate conclusions from financial documentation.Demonstrated project management skills.Excellent written and verbal communication skills.

Work Experience

Minimum Years of Work Experience: 10+ years of leadership experience in product and design.