Sr. Director – Network Services

Job Summary

As a senior-level IT professional you will be responsible for managing and overseeing Camping World’s network and network teams.  As a senior leader you will be responsible for all network architecture, implementations, and operational support.  Managing people, budget, and projects as well as owning the overall responsibility for those areas.

The Senior Director of Network Services is a strategic and technical leader responsible for the design, implementation, and operational excellence of the company's global network infrastructure.  This role requires a blend of deep technical expertise, exceptional leadership skills, and business acumen to align technology solutions with the company's strategic goals. The successful candidate will lead a team of directors, engineers and administrators, manage vendor relationships, and oversee all aspects of our critical communication services to ensure high availability, security, and performance.  Previous hands-on network technical experience is a must for this role as well as previous network architecture solutions designs.

Key Responsibilities

Network

Develop and execute a multi-year technology roadmap for network services, ensuring it aligns with the company's growth, digital transformation, and business objectives.

Provide strategic guidance and technical direction on emerging technologies (e.g., SD-WAN, SASE, 5G, AI-driven networking) and make recommendations for their adoption.

Lead the planning, budgeting, and forecasting for all related capital and operational expenditures.

Establish and maintain strong relationships with key business stakeholders to understand their needs and provide consultative solutions.

Oversee the design, deployment, and management of the company's network infrastructure, including LAN, WAN, WLAN, Cloud and data center connectivity.

Ensure the network is highly available, scalable, and secure, meeting performance and reliability SLAs.

Manage relationships with ISPs and network service providers to optimize connectivity and costs.

Direct the implementation of advanced network security measures (e.g., firewalls, intrusion detection/prevention systems, Zero Trust Network Access)

Lead the strategy and operations for all network services

Ensure quality, reliability, and security of all network communications

Lead the design, implementation, and optimization of the company's network platforms

Collaborate with customer service, sales, and operations teams to understand business requirements and deliver solutions that enhance customer experience and agent efficiency

Drive the adoption of new technologies such as chatbots, AI-powered routing, and self-service options.

Lead, mentor, and develop a high-performing team of network engineers and administrators

Foster a culture of technical excellence, continuous improvement, and professional growth

Manage team performance, employee goals, set clear objectives, and conduct regular performance reviews

Oversee resource allocation and project management for all team initiatives

Establish and enforce operational standards, policies, and procedures for all owned services

Define and monitor key performance indicators (KPIs) and service level agreements (SLAs) to ensure service quality

Manage vendor relationships, contracts, and service agreements, ensuring favorable terms and service delivery

Oversee problem and incident management processes, serving as the escalation point for major service disruptions.

Education

Master's/bachelor’s degree in information & computer science

10+ years of progressive experience in network infrastructure, with at least 5 years in a senior leadership or director-level role

8+ years of technical hands-on network engineering support.

3+ years of network architecture solutions design

Proven track record of managing and scaling network infrastructure, including SD-WAN, routing, switching, and security

Qualifications

Strong understanding of networking and operational support.

Strong understanding of Cisco networking, Juniper Networking, VeloCloud SD-WAN and Fortinet SD-WAN

Strong understanding of Palo Alto and firewall technologies

Understanding of how network solutions impact business goals, and the ability to balance technical feasibility with business realities

Excellent verbal and written communication skills to effectively bridge the gap between technical and business teams

Proven experience leading technical teams and guiding technical projects from concept to completion

Strong decision making and operational skill.

Proven track record of network architecture designs

Have excellent problem-solving skills utilizing both internal and external resources to get the job done.  Work through issues and challenges.

Have excellent technical leadership

Deep knowledge of networking

Experience with public cloud platforms such as AWS, Azure and GCP in terms of networking

Excellent verbal and written communication skills to effectively bridge the gap between technical and business teams

Network and Firewall Vendor management

People management

Strong understanding of network protocols (BGP, OSPF, EIGRP), security concepts, and cloud networking (AWS, Azure, GCP)

Experience with budgeting, forecasting, and managing large-scale technology projects

Excellent leadership, communication, and interpersonal skills with the ability to influence and collaborate at all levels of the organization

Relevant industry certifications (e.g., CCIE, CCNP, JNCIP, JNCIE) are highly desirable

This role offers the unique opportunity to shape the network foundation direction of our organization, making it ideal for professionals who thrive at the leading edge of network technologies and managing large technical teams

Pay Range:

In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.