Operational Strategy & Governance

Define and maintain the global operating model for how IT engages with corporate functions.Establish governance across demand management, prioritization, portfolio execution, resource allocation, and service performance.Partner with the SAP Leader and program leadership to align operational models, change management, and adoption strategies for Finance, Procurement, and HR processes impacted by SAP modernization.Lead the M&A team in enabling IT integration playbooks, repeatable onboarding processes, and standards for corporate function integration into the enterprise landscape.Develop value realization frameworks and mechanisms for measuring transformation outcomes.

Performance, Analytics & Continuous Improvement

Build KPI and dashboard frameworks covering performance, cost, experience, and value metrics across corporate processes and systems.Lead continuous improvement, maturity assessment, and workflow redesign using Lean, Six Sigma, Agile, and related methodologies.Drive root-cause analysis and systemic remediation to reduce operational disruptions and escalations.

Program & Transformation Enablement

Act as an operational integrator across SAP programs, digital modernization initiatives, and corporate transformation portfolios.Support M&A integration and separation efforts by establishing standardized processes for:
▪ due diligence
▪ onboarding/offboarding
▪ data migration
▪ access & identity
▪ controls & compliance
▪ process handover to steady stateEnable business partners and corporate functions to adopt new digital platforms, analytics, workflow automation, and shared service capabilities.

Service & Experience Optimization

Enhance the user experience for corporate stakeholders leveraging shared technology platforms and corporate services.Align closely with GBS to drive cost efficiency, process standardization, and operational scale.Establish vendor management and SLA/OLA models for critical service towers.

Leadership & Collaboration

Lead a team of operational analysts, transformation specialists, and portfolio/performance managers.Influence senior corporate leaders through structured data-driven insight.Collaborate with country IT teams and global support functions to harmonize processes, controls, and service delivery.