Description Innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. We have provided customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their meds delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world’s safest and fastest online pharmacy. We are looking for a Process Lead to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy! At Amazon Pharmacy, the Process Lead (PL) role will lead an assigned team through the daily activities in the Amazon Pharmacy Fulfillment Center (FC) to ensure smooth operations and efficient completion of projects. The PL is responsible for working with the Area Manager to maintain shift productivity, quality, and safety, in addition to providing support to the Pharmacy Technicians. The Process Lead will serve as a direct link between the Area Manager and the Pharmacy Associates. \#everydaybetter Key job responsibilities • Supports Area Manager to plan work priorities, obtain necessary supplies, and lead Pharmacy Technicians to complete tasks. • Drives customer excellence by reviewing shipment priority in each process path and prioritizes work at each station to ensure FIFO • Allocates labor needs in each process to drive down queues and backlog of work • Escalates any equipment downtime • Collaborates with Area Managers to identify ways to improve department effectiveness implement viable ideas. • Acts as an associate resource, train associates, and verify compliance of Pharmacy Operating Procedures (POP) • Acts as a Subject Matter Expert for the FC processes and as a single point of contact for Pharmacy Technicians in process path • Ensures that the necessary equipment is available and in working order to complete assignments • Escalates any equipment downtime or process defects • Facilitates training as needed and escalate cross-training needs • Identifies areas of improvement and drive continuous improvement projects for their area • Conducts daily audit to ensure area readiness, compliance, and standard work is followed • Ensures compliance with policies and escalate any breaches • Performs other related duties as assigned Basic Qualifications - Active and unrestricted in-State Board of Pharmacy License. Additional licenses may be required if domicile state differs from state of employment. - National Pharmacy Technician Certification (PTCB or NHA) - High school or equivalent diploma Experience multitasking with phone and computer skills - Experience recognizing and identifying patient medications Preferred Qualifications - Previous training and experience of a least three Fulfillment workstations - Experience as an Amazon Pharmacy Ambassador - Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. - Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $47,424/year in our lowest geographic market up to $67,184/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.