Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, CCaaS background, and sales skills necessary to help position AWS as the cloud provider of choice for customers? Do you love building new strategic and data-driven businesses? Join the Worldwide Specialist Organization (WWSO) CXE team as a Business Development Specialist!

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

Key job responsibilities
-Own the business development strategy and execution for Amazon Connect in UKI, collaborating with teams in the field including Sales, Partners, Marketing, and other Specialists.
-Leverage your expertise in CX/CCaaS/CRM to understand the most important customer needs to address
-Lead cross-functional initiatives to expand territories/accounts, develop scalable programs to drive adoption, and identify new opportunities.
-Develop and execute goals to drive long term growth in your territory, while meeting revenue and non-revenue driven KPI’s.
-Bring customer data and market signals back to EMEA and Worldwide teams to ensure we are prioritising the right features and services for our customers.
-Deliver monthly/quarterly business reviews and operational planning documents for your respective territory.
-Drive geographical scale through external partners; Partner with cross functional teams, and execute customer acquisition strategies and programs.

A day in the life
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

About the team
The Amazon Connect specialist team helps customers learn about and adopt AWS's Amazon Connect. We are one of the fastest growing AWS services and a leader in the Contact Center as a Service (CCaaS) category. As an AI-powered cloud contact center service, Amazon Connect delivers a rapid pace of innovation that enables companies to unlock bar raising experiences for customers and agents at lower cost.