Description The role manages comprehensive candidate support services through direct communication and guidance throughout the hiring process. We are looking for a bilingual professional with native Polish and fluent English skills who is passionate about delivering exceptional candidate experiences, possesses strong problem-solving abilities, and can contribute to the efficiency of our recruitment operations through effective communication and cross-functional collaboration. Key job responsibilities • Respond to candidate inquiries via email, and phone • Guide candidates through each stage of the hiring process • Provide accurate information and resolve issues promptly • Collaborate with internal teams to escalate complex cases A day in the life • Respond to candidate inquiries via email, and phone • Guide candidates through each stage of the hiring process • Provide accurate information and resolve issues promptly • Collaborate with internal teams to escalate complex cases Basic Qualifications • Native-level proficiency in Polish and fluent English • Excellent communication and problem-solving skills • Customer support or administrative experience is a plus • Knowledge of all MS Office tools • Ability to work independently and collaborate with cross-functional teams. Preferred Qualifications • Experience in customer service or communication roles is a plus. • Strong team spirit and collaborative behavior Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy\_page ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.