The Asset Servicing team supports all Corporate Actions, Class Actions and Proxy for Global Wealth and Asset Management. They are responsible for the day to day global operations and oversight of all aspects of Asset Servicing operations and work closely with the Manila support teams on a daily basis. They serve as the escalation point for our Investment Management teams. This team is also responsible for managing the day to day process of numerous custodians that support our business on a daily basis. This is a global team supporting all of Manulife Investment Management. The team is required to have in-depth knowledge of Corporate Actions, investment operations and Global Custody. In this role you are responsible for supporting the Asset Servicing operations which includes Corporate Actions, Class Actions and Proxy. As the successful candidate you will need to have thorough knowledge of voluntary and mandatory corporate actions across global markets. It is also vital to be able to build a relationship with the global team, and our internal clients. **Position Responsibilities:** + Manage and record Fund Managers decisions for voluntary events + Oversight of the day to day market events which includes corporate actions and income + Understands the Corporate Action event and identify the risk and exceptions processing involved including tax application, currency exposure, complexity of the event and stringent deadlines + Contribute topic expertise to Investment Teams on associated events + Maintain an awareness and understanding of the Investment industry + Monitor market activity and amend records of investors assets + Identify, investigate and instigate corporate actions whether the event is in/out of money to determine whether unresponsive accounts should be contacted + Research reconciliation breaks between accounting book of record and other applications as applicable and ensure discrepancies are cleared or are documented and followed up in a timely manner + Review and resolve reconciliation breaks in a timely manner to reduce market and monetary exposure + Analyze all corporate action events both voluntary and mandatory with options - identifying key risk indicators such as foreign restrictions, withholding tax consequences, special settlement rules, minimum/maximum denominations, required documentations to ensure instructions received can be actioned + Monitor election on voluntary and mandatory with options events by ensuring that elections are submitted before the custodian deadline date + Respond to inquiries within the specified timeframe as outlined in the Service Level Agreement from Portfolio Managers, Custodians and other Internal stakeholders. + Oversee to ensure accuracy of all corporate action processing completed by off shore team + Prepare and submit all class actions claims with supporting documentations to the Claims Administrator for all eligible funds by the outlined deadlines + Create and maintain Standard Operating Procedures and workflows. Document business requirements which would include system gap analysis, defining system requirements, identifying issues and recommending solutions. + Coordinate periodical audit reviews and completion of RCSA both for internal and external parties. + Maintain project plans and ensure the delivery meets target deadlines. + Initiate escalations to supervisors as appropriate. **Qualifications:** + At least 5 years experience in Investment Management Operations. + Proven experience working in a global team environment + Extensive experience of working in a global environment + Strong interpersonal skills and client service skills + A strong attention to detail and highly organized + Excellent escalation and communication skills both written and verbal + Client eccentric communicates effectively and confidently. Ability to manage expectations to instill a strong positive impact and professional impression. + The successful candidate should have in-depth background knowledge of voluntary and mandatory corporate actions across global markets. + It is vital to be able to build relationship with the team and internal clients. + Previous experience within Asset Servicing, Asset Management, Fund Administration or Custody + Be looking to take on a new challenge in a growing, fast paced and ever-changing environment. **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Primary Location** Toronto, Ontario **Modalidades de Trabajo** Híbrido **Salary range is expected to be between** $61,350.00 CAD - $102,250.00 CAD Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con recruitment@manulife.com para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual. Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con recruitment@manulife.com para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.