Join our dynamic team as an **Analyst in Global Archer Services** , where you will have the opportunity to leverage your expertise in business process documentation, risk and control documentation, and control analysis. This role is pivotal in supporting **Global Risk within the Global Risk Intelligence and Technology (GRIT)** function. **Position Responsibilities:** • Business Process Documentation: Lead the documentation of business processes, ensuring clarity and precision in capturing workflows and procedures. • Risk and Control Documentation: Develop and maintain comprehensive risk and control documentation, ensuring alignment with internal policies and regulatory standards. • Control Analysis: Conduct thorough control analysis to identify potential risks and recommend mitigation strategies. • Flow Chart Documentation: Utilize Visio to create detailed flow charts that visually represent processes and controls, enhancing understanding and communication across teams. • Archer Support: Provide admin support to end-users, conduct UAT/Prod Testing, manage Archer Access Security Additional Responsibilities: • Monitor and report on data quality within the Archer system. • Assist in automating data ingestion processes and maintaining data integrity. • Conduct regular access security reviews to ensure appropriate access controls. • Document processes, procedures, and project work, ensuring comprehensive records are maintained. **Required Qualifications:** • Minimum 3-6 years of experience in operational risk management plus strong knowledge of operational processes, risks and controls. • High proficiency in MS Office Products and data analytics tools such as Power BI is a PLUS. • Proficiency in Visio and other documentation tools. • Strong analytical skills with a focus on risk and control. • Excellent communication skills to effectively document and convey complex processes. • Broad knowledge of financial services/insurance business and related products • In-depth subject matter expertise in OSFI E-21 specifically Business Continuity. Well-understood connection with Crisis Management, Incident Management, Disaster Recovery and Third-Party Risk Management. • Solid written and oral communication skills • Strong influencing skills with the ability to build effective relationships, both within and across divisions • Detail-oriented with excellent analytical, critical thinking and problem-solving skills with the ability to think strategically. **Preferred qualifications:** • University undergraduate degree with a relevant professional designation preferred • Self-starter with the ability to work with little guidance **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido