Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. Be part of a team that is solving complex technical problems for the customer. Learn to apply highest standards of customer support. Build business acumen while learning to address customer's technical needs. 

 

JOB DUTIES:
 

Facilitate issue identification and analysis. Investigate and resolve technical issues. Track, document, and manage support requests through resolution, ensuring timely follow‑up and adherence to service level expectations. Provide technical training and guidance to pro contractors on device installation, configuration, operation, and best practices. Build and maintain strong relationships with customers, delivering professional, clear, and solution‑oriented technical support. Test products & software. Develop, maintain, and share technical knowledge, including documentation, troubleshooting guides, and lessons learned, to improve team efficiency and customer experience.

YOU MUST HAVE:
 

1+ year of relevant customer service experience. Fluent conversational English  Good interpersonal and verbal & written communication skills
 

WE VALUE:
 

Strong continuous improvement mindset, strong leadership impact Experience with Salesforce.com and SharePoint Demonstrated experience with Knowledge Management & Call Center Management

 

WHAT'S IN IT FOR YOU?

Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind. Schedule: Mon-Fri 9:00 am to 5:30 pm The opportunity to take the next step on your career A collaborative and inclusive work environment where your contributions are valued. Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects. Access to cutting-edge tools, resources, and a supportive team to help you excel. The chance to work with a global, innovative company shaping the future in its industry.

 

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