The Centralized Learning Solutions (CLS) vision is to unify and elevate Amazon Operations Learning through scalable, high-impact training solutions that solve common issues, reduce redundancy, and accelerate business performance, enabling every learner to thrive in pursuit of becoming Earth’s Best Employer. While rooted in NA Operations, CLS will pioneer globally in core product, science, analytics, and content standards, delivering operationally focused solutions that strengthen capability, improve measurable outcomes, and support business execution at scale.

As a Sr. Technical Program Manager focusing on AI and Agents initiatives, you will be at the forefront of transforming how we leverage artificial intelligence to enhance learning experiences and operational capability across Worldwide Operations. You will bridge technical capabilities with business needs while driving cultural change and adoption across both CLS and the larger Central Programs organization. Working directly with executive level stakeholders and cross-functional teams across geographies, you will define AI strategy, develop implementation roadmaps, and drive execution of innovative solutions that embed AI into the future of Amazon Operations Learning.

This role is pivotal in our organization’s dual AI mission:
- Externally, revolutionizing the learner and operator experience at global operations sites through AI-powered training solutions.
- Internally, optimizing CLS’s efficiency through automation, personalization, and content intelligence.



Key job responsibilities
- Own AI/ML implementation strategy and roadmap development with technical and learning science teams.
- Translate business and learner needs into technical prerequisites for AI-based learning solutions.
- Manage the CLS AI Taskforce initiatives across global learning programs.
- Drive cultural change and adoption of AI solutions across the organization.
- Manage cross-functional programs spanning multiple teams (Learning Science, Product, Analytics, Content, Continuous Improvement).
- Establish and track success metrics for AI implementations (e.g., training efficiency, learner performance outcomes, defect reduction).
- Own stakeholder communications, author PRFAQs and Business Review documents, and drive change management across worldwide operations.
- Partner with Benchmarking, BI, and Product teams to identify AI driven optimization opportunities in training and knowledge delivery.
- Build relationships across Central Programs and Operations stakeholders to prioritize and deliver high-impact AI/ML initiatives.

A day in the life
Your day-to-day activities will include leading AI strategy sessions, coordinating with technical teams on implementation, analyzing data to identify optimization opportunities, conducting stakeholder meetings to drive adoption, and managing the CLS AI Taskforce portfolio.
You’ll work closely with CLS teams including Learning Science SMEs, Content Developers, Benchmarking, and Product/BI teams, to integrate AI solutions into scalable learning products and operational standards. You will also engage regularly with Executive Leadership within Worldwide Operations, presenting documents and strategies that shape the future of learning at Amazon.


About the team
The Centralized Learning Solutions (CLS) vision is to unify and elevate Amazon Operations Learning through scalable, high-impact training solutions that solve common challenges, reduce redundancy, and accelerate business performance, enabling every learner to thrive in pursuit of becoming Earth’s Best Employer