Sr Systems Analyst - Fixed Term **Location** North Carolina **City** Greensboro **Role Type** Permanent **WHO WE ARE** ITG Brands is the third-largest tobacco company in the USA with offerings of some of the most well-known cigarette, cigar, and e-vapor brands. As a member of the globally recognized Imperial Brands PLC family, we are a forward-thinking partner with operational integrity. ITG Brands is committed to putting consumers at the center of what we do, while creating an innovative workplace where inclusion, creativity, and bold thinking drive progress. This empowers us to bring our true selves to work, to collaborate more effectively through showing our passion and being confident to bring new ideas to the table. We are not afraid to seize opportunities and make things happen – both individually and collaboratively. We strive to exceed expectations by seeing things differently and doing things differently. This truly is a place where we all share a challenger mindset which drives our success. **What You Will Do** - JOB SUMMARY Imperial is advancing its manufacturing and operations capabilities through digital transformation, process optimization, and system modernization. The Analyst – Systems & Services Operations supports core business processes across production planning, plant maintenance, quality assurance, product lifecycle management, and industrial automation. Reporting to the Manager IT BP, Systems & Services, this role contributes to the design, deployment, and maintenance of IT solutions that enable business-critical operations. The analyst collaborates with cross-functional teams to resolve support issues, implement system changes, and ensure service continuity. - WHAT YOU WILL DO Duties and Responsibilities: (This list is not exhaustive and may be supplemented as necessary by the Company) · Assist in translating business requirements into system configurations and support tasks. · Provide day-to-day support for systems such as: o Production Planning & Scheduling (e.g., MRP, BOM, shop floor control) o Plant Maintenance (e.g., maintenance notifications, work orders) o Quality Assurance (e.g., calibration software, lab data capture) o Product Lifecycle Management (e.g., specification updates) o Industrial Automation & IoT (e.g., SCADA, equipment tracking) o Document & Compliance Management (e.g., EHS reporting, asset libraries) o Workforce & Inventory Management (e.g., time tracking, warehouse systems) · Support SAP modules (PP, PM), MES platforms, PLM tools, and integration layers. · Apply IT service management processes (Incident, Change) to resolve issues and implement improvements. · Collaborate with internal teams in Manufacturing, Engineering, Maintenance, and Planning. · Maintain compliance with IT security policies and standards. · Perform other job-related duties as assigned. **Qualifications** - REQUIRED MINIMUM QUALIFICATIONS: Education and Experience: · Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field. · 5 years of experience in IT or systems support, preferably in manufacturing or supply chain environments. · Exposure to SAP, MES, PLM, or industrial automation platforms is a plus. · ITIL Foundation certification preferred but not required. · Must be 21 years of age or older. Knowledge of: · SAP ECC or S/4HANA Production Planning and Shop Floor Control · MES and PLM platforms · Microsoft Office Suite and Microsoft Teams · Cloud and integration platforms (e.g., SAP MII, BTP, Azure) Skilled in: · Communication and collaboration · Time and task management · Problem-solving and troubleshooting Ability to: · Learn and apply new technologies quickly · Work effectively with business and technical stakeholders · Manage multiple tasks and priorities · Maintain effective working relationships across teams **Work Environment and Physical Demand** · Hybrid role; candidate must be in North Carolina area and available at the Greensboro manufacturing facility when needed. · Requires light physical effort. Occasionally lifts or moves moderate weight objects (10–30 lbs.). · Walks, sits, or stands for prolonged periods. · Requires prolonged machine operation including computer and keyboard equipment **What We Offer** • Competitive benefits package that includes medical/dental/vision/life insurance/disability plans • Dollar for dollar 401k match up to 6% and 5% annual company contribution • 15 Company-paid holidays • Generous paid time off • Employee recognition and discount programs • Education assistance • Employee referral bonus program • Hybrid workplace – remote / in office • Summer hours • Casual dress policy Monday through Friday **Applicant Information** This job description describes the essential functions of the job at the time the job description was created, but it is not an exhaustive list of tasks, duties and responsibilities. In addition, the position may evolve or change over time and such changes may not be reflected in the job description until it is next updated. **ITG Brands and ITG Cigars provides equal employment opportunities.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you have a concern about discrimination in the application or hiring process or you need an accommodation based on religion, disability or pregnancy in the application or hiring process, please contact us at TalentAcquisition@itgbrands.com . **SHARE THIS JOB** The posting for the position for which you are applying highlights key aspects of the position only. It is not a complete description of the position. All candidates must consent to an independent investigation of their background, references, past employment, education, criminal record, and drug screening. Results of such background checks will be reviewed on a case-by-case basis, giving consideration to the nature of the information reported and its relevance to the specific job being sought before a decision is made using this information. ITG Brands and ITG Cigars provides equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you have a concern about discrimination in the application or hiring process or you need an accommodation based on religion, disability or pregnancy in the application or hiring process, please contact us atTalentAcquisition@itgbrands.com (Talen%74Acquisition%40%69t%67b%72ands.%63om) . We collect personal information from you in connection with your application for employment with ITG Brands or ITG Cigars. For more information, please see ourPrivacy Policy (https://www.itgbrands.com/privacy-policy/) . If you are a job applicant from California, additional information can be found on ourCalifornia Applicant Privacy Notice (https://www.itgbrands.com/ca-applicant-privacy-notice/) . If you have questions, contact us atprivacy@itgbrands.com (priv%61%63y@i%74gb%72ands.co%6D) .