Job Description:

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Description of Responsibilities

Contact Center Application Database Administrator (ADBA) will be working as a Databased Administrator to design, develop and support contact center Oracle and SQL Server databases to ensure the optimal performance, security, and integrity of databases by managing, maintaining, and troubleshooting database systems.

Required Technical Skills

Oracle and SQL Server DBAPL / SQL DevelopmentLinux / Unix shell scriptOracle Automatic Database Diagnostic Monitor (ADDM)Experienced professional with advanced, interdisciplinary knowledge, resolving difficult and complex issues using broad professional concepts. Knowledge with Java / Python will be an added value

Essential day-to-day responsibilities:

Database ManagementPerformance TuningData MigrationAdminister and troubleshoot Call Center systems and CCS application infrastructureCreate and maintain comprehensive documentation and work closely with cross-functional teams to integrate database systems and provide expert consultation and guidance.Maintain documentation of the environment and operational procedures.Troubleshooting issues related to Contact Center Infrastructure, applications and circuitsDemonstrate exceptional customer service by taking ownership and manage all support cases via ticketing systems, provide regular updates to customers and close tickets within agreed timescalesVendor escalation, chase 3rd party vendors and suppliers for regular updates and escalate where necessaryRegular review of process and support documentation and amend where necessaryWorking with 2nd and 3rd Level teams on major outages.Ability to work with globally diversified teamsWillingness to work in shifts.

Basic Qualifications:

Bachelor’s degree8+ years’ experience as a Database Administrator5+ years’ experience PL / SQL development

#ProductEngineering

Weekly Hours:

40

Time Type:

Regular

Location:

IND:KA:Banglaore / Intl Tech Park, Whitefield Rd - Storage: Innovator Building, Itpb, Whitefield Rd

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job ID R-70968 Date posted 06/17/2025